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Toyota of Kenner

Kenner, LA

4.7
3,368 Reviews

2460 Veterans Blvd

Kenner, LA

70062

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Showing 3,368 reviews

August 28, 2023

I had to replace the sensor inside of my gas tank because of faulty readings I was getting. The job involved removing the gas tank , taking out the old sensor and putting in the new sensor. I was charged 900 More

by DNH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The guy that gave me a ride back to my job. Very friendly and pleasant., Shelia Leblanc
Aug 28, 2023 -

Toyota of Kenner responded

We are sorry to hear about your dissatisfaction with the pricing. We strive to provide top-quality service, and the charges reflect not only the parts but also the specialized labor involved. However, we value your feedback and understand your concerns. We've forwarded your comments to our Management team for review. Please feel free to reach out if you'd like to discuss this further. Your trust is essential to us, and we hope to have another opportunity to better assist you in the future. Sincerely, Ray Brandt Auto Group

August 27, 2023

My wife and I got our dream RAV4, and we loved our experience working with Ray Brandt Toyota. Great communication and the customer service was wonderful, I really can’t recommend this place enough!! More

by Deemayzing
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Mena, Bang Bui, Alex Mena
Aug 30, 2023 -

Toyota of Kenner responded

We're thrilled that you and your wife drove off with your dream RAV4! It means so much to hear that our team at Ray Brandt Toyota left such a positive mark on your car-buying journey. Your kind words and recommendation are truly appreciated. Thank you for choosing Ray Brandt Auto Group for your automotive needs; we look forward to seeing you on your next visit! Ray Brandt Auto Group #WeMakeItEasy

August 27, 2023

They did a great job with my corrolla at this dealership, Bret is the guy to call!! More

by gorydutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Hernandez
Aug 30, 2023 -

Toyota of Kenner responded

It is so great to hear that your Corolla was treated with such expert care at our dealership. Bret is a valued asset to our team, and we're thrilled to hear that he made your experience enjoyable and memorable. Your kind words and recommendation mean a lot to us. Thank you for entrusting us with your automotive needs, and we look forward to your next visit to Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

August 26, 2023

Erick is very professional and courteous. The entire service department is first rate. I was kept informed about my vehicle's problems. More

by STEVENCOSTA330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr, Shelia Leblanc
Aug 29, 2023 -

Toyota of Kenner responded

Thank you for taking the time to share your positive experience with us and for the kind words. We're elated to hear that Erick and the rest of our team met your expectations. Keeping our customers informed and providing top-notch service is our utmost priority. We appreciate your feedback and look forward to serving you again during your next visit. Thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

August 25, 2023

Always great and timely! Good Coffee and clean waiting room! Miss the old snacks they use to offer while waiting though.. More

by RSUMMERS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
Aug 28, 2023 -

Toyota of Kenner responded

Thank you for your feedback! We're glad to hear you appreciate Ray Brandt Toyota's timely service, good coffee, and clean waiting area. We understand how little things like snacks can make a big difference, and we'll take your feedback into consideration as we aim to continually improve our guest experience. We value your continued patronage and hope to continue meeting your expectations. Drive safely and see you next time! Ray Brandt Auto Group #WeMakeItEasy

August 25, 2023

Sold me a 2022 Highlander and it was supposed to have Alloy wheels. I bought the insurance for wheels and when I messed up one of my wheels I went back to the person that sold it to me and he didn’t real More

by Sheila Tregre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Mena, Bang Bui, Danny Waguespack, Nick Oliveri, Roberto Rocha
Aug 28, 2023 -

Toyota of Kenner responded

Sheila, thank you for sharing your experience with us. We appreciate your feedback. Your review has been sent to a member of our Management team. Sincerely, Ray Brandt Auto Group

Aug 29, 2023 -

Sheila Tregre responded

Alloy wheels was what they told me I have it shouldn’t be not my lost it was sale persons not educated about what he was selling me is the responsibility of the dealership. That their salesman should know I am a 65 woman and trusted what they was selling me and I purchase the insurance to repair alloy wheels if needed I would like for someone to contact me also I sold a 2022 BMW for the Highlander please help me get what I should of have when I purchase the Highlander Thanks

August 25, 2023

Terrytown Terry made buying a new 4Runner a great experience. Not often you meet someone with such a great personality. More

by Screen name
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Patten, Terry Langley
Aug 28, 2023 -

Toyota of Kenner responded

We love hearing about your wonderful experience with Terrytown Terry. We're lucky to have such a gem in our team. His vibrant personality truly shines through, and we're thrilled he made your 4Runner purchase memorable. Thank you for taking the time to share this with us and for choosing Ray Brandt Toyota. Enjoy your 4Runner! Ray Brandt Auto Group #WeMakeItEasy

August 23, 2023

It was a pleasure to get my car serviced here. Everything was swift and easy. More

by reynerimorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr
Aug 24, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 23, 2023

They always seem fair and transparent. I like the communication via text while I wait. Comfortable waiting area. More

by JGBENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Montalbano
Aug 25, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 23, 2023

Miss LeBlanc is a very sweet, kind, courteous and professional worker. She goes out of her way to solve whatever problem you come in with, she also takes you even if you don’t have an appointment? More

by DNH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelia Leblanc
Aug 24, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Shelia took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

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