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Toyota of Kenner

Kenner, LA

4.7
3,368 Reviews

2460 Veterans Blvd

Kenner, LA

70062

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Showing 3,368 reviews

April 06, 2023

Great service at the service department! Shout out to Mr. E. Burgess! Very helpful staff.thanks! More

by Kala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr, Mariano Gomez
Apr 06, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that Erick and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 06, 2023

Some of the people were nice and helpful but others were rude. And it took over and hour to do a 10 minute tire repair More

by ajyates1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Burgess Sr, Shelia Leblanc
Apr 06, 2023 -

Toyota of Kenner responded

Thank you for sharing your experience with us. We appreciate your feedback. Your review has been sent to a member of Management and someone will be in contact with you soon. Sincerely, Ray Brandt Auto Group

April 06, 2023

My seatbelt would not pull all the way to the point where I could Buckle it. They told me I would have to buy an entire new seat belt assembly which including labor and taxes would have been over $600. I lat More

by garryinnola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The guy's name was Jason but I don't think this was his fault. I think the dealership service department is having money problems and is doing everything they can to jack up the price of service.
Apr 06, 2023 -

Toyota of Kenner responded

Thank you for sharing your experience with us. We appreciate your feedback. Your review has been sent to a member of Management and someone will be in contact with you soon. Sincerely, Ray Brandt Auto Group

April 05, 2023

One of the best visits to a dealer I’ve had in a long time More

by Jacobpaul362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bang Bui
Apr 05, 2023 -

Jacobpaul362 responded

Thanks guys

Apr 05, 2023 -

Jacobpaul362 responded

Thanks guys

April 04, 2023

Great service. Very quick and efficient. Staff was very kind and helpful. Will highly recommend. More

by haroldlambert67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Eddlestone
Apr 05, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 04, 2023

Was treated good work was completely on time very professsional in all services they promoted More

by AJTONGUISJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Burgess Sr, Douglas Montalbano, Shelia Leblanc, Lenny Thomas, Brad Miller, Kerry Cella, Takiyah Cavilear, Brett Hernandez, Mariano Gomez, Jason Eddlestone
Apr 05, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 04, 2023

Knew my vehicle was in good hands at ray brandt Toyota and completed very quickly! More

by Kristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Apr 05, 2023 -

Toyota of Kenner responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 04, 2023

I was told I would receive a call within a couple days about the estimate prior to any work being done. I didn’t receive any calls and had to request updates. The work was done timely More

by cmf267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
Apr 11, 2023 -

Toyota of Kenner responded

Thank you for the review, we truly appreciate your feedback. I apologize that you didn't hear from us within a couple of days - our team strives to keep close communication with our customers throughout all stages of their service experience and that did not happen in your case. Though it appears the work was done timely, follow-through is still essential and I want to thank you for bringing this to our attention. We take pride in providing excellent customer service and we are working on making sure this level of quality is met all around. Again, thank you for taking the time to share your experience, it helps us improve every day! Sincerely, Ray Brandt Auto Group

April 03, 2023

Excellent service! !! Great to work giancarlos and bang bui did a superb job I will work with them again More

by D_amaru
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bang Bui, Giancarlos Chavez
Apr 06, 2023 -

Toyota of Kenner responded

Congratulations! It is wonderful to hear that Giancarlos and Bang made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

April 02, 2023

The customer service was very nice and kind, they really helped to get what I needed. More

by SYLVIAVARONA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bang Bui, Victor Duran
Apr 06, 2023 -

Toyota of Kenner responded

Congratulations! It is wonderful to hear that our team made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Ray Brandt Toyota! Ray Brandt Auto Group #WeMakeItEasy

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