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Toyota of Kent - Service Center

Kent, OH

4.8
695 Reviews
Call Service Center (330) 673-2200

695 Reviews of Toyota of Kent - Service Center

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April 01, 2023

Took a little time to finalize everything because they were busy but it all worked out More

by CSMARIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

Toyota of Kent responded

Csmaria1, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2023

After I broke the passenger side mirror on my Toyota Corolla, the service department was able to order and install a replacement mirror in record time so that I could drive again. They also provided go More

by JRMEYER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Burnside in Service Department
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Apr 03, 2023 -

Toyota of Kent responded

Hi Jrmeyer0, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We hope you have a great day!

March 30, 2023

Very good as usual but always room for improvement with the new ownership. Some new Service staff adjusting More

by JFEEZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No Service staff listed
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Apr 03, 2023 -

Toyota of Kent responded

Jfeezel, we are so happy to read such a great review about Toyota of Kent!

March 29, 2023

John in service is a gem. Great people skills and cares about the customer.The service techs and parts department just are the best I've ever worked with.So much more class and More

by johnonusic
Recommend Dealer
Yes
Employees Worked With
John-service director
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Mar 31, 2023 -

Toyota of Kent responded

Johnonusic, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 28, 2023

I was greeted by verry courtesy associates assisting my service requirements and offered another associate offered coffee. More

by CTURKOVICH76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Varnes
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Mar 31, 2023 -

Toyota of Kent responded

Cturkovich76, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!

March 28, 2023

Always courteous knowledgeable and help. Goes the extra mile to solve the service issue. Don is awesome. More

by HSHAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don in service
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Mar 31, 2023 -

Toyota of Kent responded

Hshaw1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2023

Always the best service. Very nice people. Work is done in a very timely manner. More

by CLMTEACHFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Toyota of Kent responded

Clmteachfr, your satisfaction is our top priority. We look forward to your next visit! Take care!

March 25, 2023

Dan in the service department was outstanding in fitting me in without an appointment in order to make emergency repairs to the braking system. More

by REAGLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Mar 29, 2023 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!

March 23, 2023

Our service yesterday was friendly and efficient. I've always appreciated the car wash. Thanks. More

by SFEIN0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2023 -

Toyota of Kent responded

Sfein0, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

March 23, 2023

Had dash warning indicators for Maintenance and Tire Pressure. Two tire pressure sensors were found to be malfunctioning, parts were available and replaced. Total time for service was just over one hour More

by TKSOPRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don in service
Report | Print
Mar 26, 2023 -

Toyota of Kent responded

Tksoprn, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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