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Toyota of Kent - Service Center

Kent, OH

4.7
696 Reviews

696 Reviews of Toyota of Kent - Service Center

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January 02, 2023

Service advisers were friendly, knowledgeable, professional and treated you as a real customer. Service techs did a good and timely job. Would recommend this dealership for future service. More

by DAG3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Burtland
Jan 06, 2023 -

Toyota of Kent responded

Dag3000, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

December 31, 2022

Was a little annoyed that on the website it said $54. 99 for an oil change and I ended up paying $100 for my service which only included wiper blades for $22. Next time I will be going to another dealersh More

by Robskywars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Shultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Toyota of Kent responded

Hi Robskywars thank you for taking the time to leave us your honest feedback. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

December 31, 2022

Always very friendly and helpful. Clean waiting area all around. Reasonable charge for service of rotating tires. More

by DSSMERROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept Dan
Jan 03, 2023 -

Toyota of Kent responded

Hi Dssmerrow! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 30, 2022

This was our first experience with Toyota of Kent and it was exceptional! My daughter's car had a recall and Toyota of Kent efficiently performed the repairs. We were especially pleased that a loaner car wa More

by lcowley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Jan 03, 2023 -

Toyota of Kent responded

Lcowley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Thank you, and have a fantastic day!

December 30, 2022

Awesome experience. They did a great Job !Good explanation, coupon helped! Liked the free car wash More

by MARGARET.MT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Toyota of Kent responded

Margaret.mt1, thank you for sharing your positive experience! We hope you have a great day!

December 30, 2022

Quick, efficient, friendly service! Tomorrow I celebrate 9 years of owning my Prius, purchased here and serviced exclusively here! More

by EDWARDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Jan 03, 2023 -

Toyota of Kent responded

Edwardan, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 30, 2022

We do not have enough words to say Thank you to Tom & the amazing staff at Toyota of Kent. Tom went above and beyond to help us get our new Tundra. The service team made sure our truck was ready in a timel More

by MRJUSTINCARLSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Powers
Jan 03, 2023 -

Toyota of Kent responded

Mrjustincarlson8, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 29, 2022

I've used Toyota of Kent (Don Joseph Toyota) since 1987 (over 50 years). The service department is top notch. We have purchased four cars there during that length of time - all serviced there. I trust this More

by SIGNIZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don, John, Danielle
Jan 03, 2023 -

Toyota of Kent responded

Hi Signizio, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 28, 2022

Efficient, good communication. While I came out with having much more done than anticipated, it is good to know my vehicle is ready for the winter. More

by AMYTC48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 31, 2022 -

Toyota of Kent responded

Amytc48, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 27, 2022

Called for regular service, great response was able to fit in on same day due to a cancellation. On time , prompt completion and notification, smooth pickup. What more could one ask? Super job! More

by ssbagstad
Recommend Dealer
Yes
Employees Worked With
John Blazsik
Dec 31, 2022 -

Toyota of Kent responded

Hi Ssbagstad, thank you so much for your positive comments about Toyota of Kent! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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