Toyota of Kent - Service Center

The folks at Toyota of Kent are always pleasant and helpful. The technicians are proficient. The costs are not unreasonable. helpful. The technicians are proficient. The costs are not unreasonable. More

Service reps are pleasant and helpful. I was in this industry for 40 yrs. I have a different view than most. I was told there was a issue with my new truck at its first service. They assur I was in this industry for 40 yrs. I have a different view than most. I was told there was a issue with my new truck at its first service. They assured me that this would be fixed and gave me a rental at no charge. This was excellent service. My only discomfort with the process was the fact that I was not totally aware of what actually was wrong. I researched on my own to find there was a issue, in general with the trucks and their rear axles. John was great at keeping me up to date with progress. More

Fast and excellent customer service. They listened to my wants and we’re willing to put me in a reasonable car. They were up front about inventory and costs as well. They listened to my wants and we’re willing to put me in a reasonable car. They were up front about inventory and costs as well. More

Toyota of Kent has a very nice setup for servicing vehicles. They have a two-lane driveway for the customers to drive their car into. The garage is heated, and you leave your car there and go direct vehicles. They have a two-lane driveway for the customers to drive their car into. The garage is heated, and you leave your car there and go directly to any of three customer service desks where your service information is taken. They then take your car to the service garage while you can wait in a nice lounge area with tv and free drinks (coffee, hot cocoa, etc). They also have a courtesy car option which will drop you off at home and pick you back up when service is complete. Nice, courteous customer service and an overall good experience. More

Awesome customer service and communication. Work was done thoroughly and on time, no delays or waiting hours or days. Work was done thoroughly and on time, no delays or waiting hours or days. More

Bad communication. Sales guy we had was uneducated on the vehicle information etc. Interest rates very high compared to other dealers etc. Lots of questions that a Sales guy we had was uneducated on the vehicle information etc. Interest rates very high compared to other dealers etc. Lots of questions that are left unanswered. More

Overall we were very happy with the service. The person serving us was very friendly and got the job done in the time they said. Loved the coffee drinks too. My only concern was the fact that we The person serving us was very friendly and got the job done in the time they said. Loved the coffee drinks too. My only concern was the fact that we were told that the back tires were close to being dangerous. We took our car to Costco for rotation and they said we had a good 10,000 miles left on those tires. More

They got me in quickly w/o an appointment after my 2005 Prius had completely shut down. It turned out to be a clogged air inlet problem, thankfully, for which I was only charged for 1 hrs. service. Prius had completely shut down. It turned out to be a clogged air inlet problem, thankfully, for which I was only charged for 1 hrs. service. More

Friendly /nice , helpful service department. The work can complete earlier than the estimate time . I can refer my friends and families /relatives to buy cars form Toyota of Kent . The work can complete earlier than the estimate time . I can refer my friends and families /relatives to buy cars form Toyota of Kent . More