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Toyota of Kent - Service Center

Kent, OH

4.8
695 Reviews
Call Service Center (330) 673-2200

695 Reviews of Toyota of Kent - Service Center

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October 18, 2022

They seemed in a hurry. Did not remove the dashboard "Maintenance Required" message. Car wash was more of a rinse. More

by MARJKORSGAARD
Recommend Dealer
Yes
Employees Worked With
Service Dept
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October 18, 2022

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by RTILTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 17, 2022

Way too costly for maintenance. Also, some necessary repairs occurred far too early in the vehicle's life. My vehicle is much too young to have to do the items this maintenance ad More

by ILUVTHE_OUTDOORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 17, 2022

I was promptly greeted, had a comfortable waiting area and Dale kept me informed on the progress of my repair. The car wash before the return of my car was a nice touch. More

by MLNICKSON577
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
October 15, 2022

Your repairs are always too expensive especially for my older car which I bought at your dealership More

by MARC921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Shultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 12, 2022

I'm disappointed that customer loyalty to the service department at the dealership isn't recognized in a meaningful way. It would be nice if the dealership kicked in an incentive once in a while for repe More

by JOHNMICHAELMCN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
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Nov 03, 2022 -

Toyota of Kent responded

Hello Johnmichaelmcn, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!

October 12, 2022

Service was excellent people very nice I’ll tell my friends about it Thank you More

by KPFEISTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Nov 03, 2022 -

Toyota of Kent responded

Hi Kpfeister, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 08, 2022

Service was the quickest I ever experienced. Staff very pleasant and professional. That’s all i have More

by JOEMALMOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Nov 03, 2022 -

Toyota of Kent responded

Joemalmol, we are glad we could help!

October 07, 2022

Everyone is the service department was pleasant and helpful. My warranty repair was performed quickly. It is a pleasure to deal with Toyota of Kent. More

by PAOLUCN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Toyota of Kent responded

Paolucn, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

October 07, 2022

Such an easy experience getting an oil change! And my car came back clean too! More

by DLM509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
Nov 03, 2022 -

Toyota of Kent responded

Dlm509, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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