Toyota of Kingsport

The service dept has gone down hill the past 2 years. Showed up for my 1115 appointment on 10/01/25 and they did not have me on schedule and I had email confirmation and showed them. Lady rescheduled me Showed up for my 1115 appointment on 10/01/25 and they did not have me on schedule and I had email confirmation and showed them. Lady rescheduled me another day when I called and had front/rear alignment added and I did not ask for that. I was upset but they took me inaround 1050 a.m.. The service guy explained to me that it would take about 1 to 1.5 hours to do alignment since it was a different place than oil change. Also told me mechanics go to lunch at 1200. Before 1230 he told me my truck was ready to my surprise! I noticed there were no finger prints on my rims in the brake dust and should have been since center cap needs removed! None of my 4 tires had prints so I had doubts especially with the quick time. The oil sticker in my window they previously put up was still there with old milage and for 7 years they have always put up a new next oil change sticker. Now I wonder did they even change my oil! Today day after I am hand washing front of this truck and notice plastic trim is not attached to skid plate anymore;all 3 bolts GONE! They left them out and actually appears to have stripped one out and completely lost the bolt attachment on skid plate. They said NOTHING ABOUT IT! Another thing they went over nothing i had to back in and ask about the alignment and it only showed me somebody's, I guess it was mine because now I wonder what they really did do. The alignment guy before I sent my truck back came in kinda irritated and smart about getting me done and I never seen him before. Not my fault their employee messed up my schedule. One question for those who are reading this; if it is to take 1 to 1.5 hours to do my alignment how did they do an alignment, oil change, rotate all 4 tires and move my truck to another shop in about 1.5 hours? This service department used to be good but they are not personal anymore and they do not care. I will never have my truck serviced here again, where i bought it new, I recommend you do not either unless you watch them the entire time! My next top is Toyota maybe they care how their customers are treated and done when having service at one of their dealerships. More

Took my 2019 tundra in for a fuel pump recall which required removal of the gas tank. When the work was completed I look up under the truck at the gas tank and notice the bolt that secures the tank onl required removal of the gas tank. When the work was completed I look up under the truck at the gas tank and notice the bolt that secures the tank only had a couple of threads holding it. After showing the service guy he put it back on the lift to correct. They apologized,but I have lost confidence in this dealership. This should not happen, a mechanic always double checks his work. More

I had a recent experience with Toyota of Kingsport that was very disappointing. We found a 2018 Toyota Sequoia Platinum listed on several websites, including the Toyota of Kingsport website, for $50,950. W was very disappointing. We found a 2018 Toyota Sequoia Platinum listed on several websites, including the Toyota of Kingsport website, for $50,950. We were eager to speak to a salesperson to see if we could come to the amount we needed. Marvin Tolley called me to discuss numbers. He informed us that they’d decided to raise the price of this vehicle to $53,900 due to the decision to certify the Sequoia. Raising a price by nearly $3,000 like this is unacceptable. This put the vehicle out of the range of being able to negotiate for us at all since we had offered $45,000 to buy straight out with no trades. Toyota of Kingsport needs to make sure of their pricing before listing it on multiple websites. We are ready to buy, but they lost our business after this. We do NOT recommend going to Toyota of Kingsport! More

Don’t trust them Lied to us when we bought a car. Left multiple messages for the general manager to return my calls. Can’t even get a return call to voice my concerns Lied to us when we bought a car. Left multiple messages for the general manager to return my calls. Can’t even get a return call to voice my concerns More

The best of the best! Thanks to Jonathan for all the help on the purchase of 2015 avavlon.He worked hard for three days getting the deal we had to have.Drove two and half h Thanks to Jonathan for all the help on the purchase of 2015 avavlon.He worked hard for three days getting the deal we had to have.Drove two and half hours and was not dissapointed,absolutely the best experience buying a car in my fifty years.I would recommend that everyone check with Jonathan first at Kingsport Toyota when buying a vehicle.They really took care of us.thanks to Aaron Hightower in finance and Teresa Hannah in accessory sales also really went out of their way to take care of us..Doug &Tammy Carroll..thanks again! More

Liars Brian the general manager lied to the better business bureau and us. Sold my wife a certified SUV with a burnt up transmission. My wife done the sale Brian the general manager lied to the better business bureau and us. Sold my wife a certified SUV with a burnt up transmission. My wife done the sale and they said it was a great deal. They took the vehicle back because Brian didn't want me contacting Toyota on them selling a certified vehicle in that condition. Everyone at the dealership is like you are bothering me, why should I have to deal with you. Cant speak much of their service department either due to them not knowing where the transmission dipstick is. And I was supposed to be confident that they could replace the transmission. Leon spoke with my wife and had her so upset that her nose bleed. More