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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews

3,947 Reviews of Toyota of Lancaster - Service Center

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September 19, 2019

Excellent service The Service Appointment went well; all actions were executed efficiently, with care and according to the estimated time. This is the reason why this More

by ELAINE.JANIEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
September 19, 2019

Excellent service as usual! I’ve been getting both my Toyota’s serviced here for the past 10 years with nothing but exceptional customer service every time! Toyota of Lancaster h More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

Fast and easy! Usually I make an appointment, but this time was an emergency. I showed up and they were able to take care of what I needed in a timely matter. I am t More

by CRYSTAL35GARCIA2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember the others, Max Ciotti
September 18, 2019

Services 10,000 Had a great experience, the young man (Alex Guzy)that help me was very courteous and very knowledgeable, was able to answer all my questions and put More

by ISABELHERNANDEZ523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guzy
September 18, 2019

Great Experience Joey was great! He went above and beyond to help me. He should be manager. I was in a hurry and I was really stressed out. But he really helped me. More

by BOOTLEGIN13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
September 18, 2019

Good.job Great job you have great employees working for this dealership . They are friendly and care about the customers . I have had any great experience wit More

by LUISALBORNOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guzy
September 17, 2019

Routine newq car service I was taken early. Waited about 1 1/2 hrs., All was good, and I went home. Very Satisfactory. I have nothing else to say. Lt was a quick, very satisf More

by REDWARD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2019

Review As always everyone did a great job. Chanin is awesome. Keeping my car up to standard is your goal. Always get in when I need to. More

by EOFFERDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2019

Almost in tears Everythingbwas going pretty well until I was called at 1:30 that my car was ready to pick up and I made arrangements with the courtesy shuttle. I call More

by MELODYKEHRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shuttle driver - pick up at home to dealership , Stephanie Santiago
Sep 17, 2019 -

Toyota of Lancaster responded

Hi Melody, We were so sorry to read about your experience as we understand how frustrating it can be waiting for a courtesy shuttle. Even with three shuttles running full time, we still get back up on busy days. The Antelope Valley is a vast area, and unfortunately, we can't predict traffic patterns or the readiness of other customers. However, we will be discussing the estimation of time given out to our customers with our receptionists and how we can give a more appropriate window. We hope this will aid in lessening your frustration in the future, and thank you for your valuable feedback. Toyota of Lancaster

September 16, 2019

Quick Service Came in one morning after being told my parts had arrived. Dropped the car off and was told it would be a few hours. I was taken home by the courtesy More

by ROBERTKOKAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the lady’s name.
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