Toyota of Laredo

6/14/2025 Saturday, was waiting for service department to open for over an hour 10 Vehicles waiting on the street to get served. NO TOYOTA service employee on site. Who manageds this faulty service depart open for over an hour 10 Vehicles waiting on the street to get served. NO TOYOTA service employee on site. Who manageds this faulty service department? Need to get someone more responsible!!!!!!!! More

The shop is extremely friendly and came through for me in a pinch. GREAT TECHS! They fixed it where others could not. Going to the dealer turned out to be much cheaper than the shop estimate I got from an a pinch. GREAT TECHS! They fixed it where others could not. Going to the dealer turned out to be much cheaper than the shop estimate I got from an independent shop. More

Terrible customer service you get a run around Took in my car they ordered parts. No one calls to say the parts are in. The parts are the wrong parts and what I took it in for did not get addressed Took in my car they ordered parts. No one calls to say the parts are in. The parts are the wrong parts and what I took it in for did not get addressed even though I was told it would. Now I call and it says it's after hours at 2:30 on Thursday. The service manager says he would call me back right away yesterday after he looked into it never got a call left him a voicemail late in the afternoon I still haven't heard from him. Way to go Roger latte More

Excellent service I took my 2012 Toyota Sienna for a wheel alignment and as soon as i got there, i was provided with an excellent polite greeting by service representat I took my 2012 Toyota Sienna for a wheel alignment and as soon as i got there, i was provided with an excellent polite greeting by service representative Mr. Centeno. Service was provided on promise time and at modest price. Vehicle repair was excellent. Thank You. More

Awesome ?? I have been getting my Prius it's oil change upon my purchase from another dealer bc at this time it was a Prius crisis when Japan had the earthquake I have been getting my Prius it's oil change upon my purchase from another dealer bc at this time it was a Prius crisis when Japan had the earthquake and ppl panicked ( like me) lol Every oil change is an amazing experience. I get called by my first name as soon as I pull up. I have a 4-5 year old now but they have been with me through the years getting oil changes. The place is always clean, with cold water, TV on , toys for kids and clean bathrooms. The employes there has always been patient with me when it came to my kids. They always smile and greet them too. The reason I'm leaving a review after a few years if customer satisfaction is because of one person . His name is Loyd. He is in the service dept. I called Toyota last week bc my air stopped blowing in my Prius and I live over an hour away. I was imeditaly passed to Loyd. I didn't realize who I was speaking to at the time . He told me to hit the bottom of my dash and the air should come back on. Let me remind you, we r in south Texas hitting the 3 digit temps daily and I have my 2 kids. This guy saved me from driving all that way . Well a few days passed and it stopped again. I didn't hesitate to get it repaired with Toyota of Laredo. Matter of fact I got 4 new tires while I was there. Oh no I must not leave this out. I was driving to laredo going grocrey shopping. Loyd told me it would be a few hours which was no problem. I asked him if the shuttle could take me to HEB to shop , he said yes. I told him I was shopping and getting a lot bc I lived far away. They dropped me off... The guy driving the shuttle is so nice .. I didn't get his name. When he came to pick me up. He helped me load all my groceries in the shuttle and when I was paying for my tires and etc he had moved my car , backed it up to the shuttle and unloaded over 300.00 worth of groceries. These ppl are just awesome.. The popcorn man made my kids smile from here to high heaven:) this company will be selling me my next car. I want to thank all of them. Even the ones that are not seen:) I'm not proof reading bc in on my phone and it's to much to deal with! Hope this helps someone More

In response to our concern about a persistent oil leak, Toyota of Laredo performed extensive work on our Rav4, charging more than $500. Only a few days after the repair we relocated 250 miles to another c Toyota of Laredo performed extensive work on our Rav4, charging more than $500. Only a few days after the repair we relocated 250 miles to another city, and by the time we arrived the car was again leaking oil. An independent repair service at our new location determined that an oil pump bolt was missing, and indicated that the Laredo work was incomplete, at best. In any case, we paid Toyota of Laredo $500 for a job that did not solve the problem. Unfortunately, we were then too far removed to take the car back to the dealership. We wrote to Laredo to express our dissatisfaction. More than three weeks later we have not received so much as a courtesy reply. We remain fans of Toyota vehicles, but regret the Laredo dealership was not more responsive to this customer complaint. More