Toyota of Massapequa

I bought a keep from this dealership about 8 months ago and along with that I purchased a vehicle service warranty (which I still have not received a copy of) I have gone to get an oil change and also to h and along with that I purchased a vehicle service warranty (which I still have not received a copy of) I have gone to get an oil change and also to have my tires rotated only to be told the service is not included with the service because I have a non Toyota vehicle ( I guess because American lug nuts are different?) I sat down and spoke with Willy, who bold face lied to me and told me that this service was included. When I went to speak with the service department, this lady also went to confirm, only to be told the opposite. BEWARE BUYING ANYTHING FROM THIS DEALERSHIP. Unless you get anything in writing believe nothing they say!!!!!! More

Was lied to and treated with such disrespect. I was lied to spoken to like I’m 5 years old. They used to give great service however massapequa Toyota service has gone down hill. Be aware especial I was lied to spoken to like I’m 5 years old. They used to give great service however massapequa Toyota service has gone down hill. Be aware especially if you are a woman. If they tried to take advantage of me as a woman I believe they would do it to others. More

Stay away, they will do whatever it takes to bring you in but once inside you will find out that was just a scam to bring you in, and nothing as promised but once inside you will find out that was just a scam to bring you in, and nothing as promised More

I bought my Highlander from Toyota of Massapequa. I was happy with the sale back then. It came time for service and I had an issue with my AC line draining. Let me tell you, I got an appointment righ I was happy with the sale back then. It came time for service and I had an issue with my AC line draining. Let me tell you, I got an appointment right away from Adrian. Nick, the Service Director was away when my car was there but kept me updated on its progress and instructed John to take great care of me. I was blown away by the service that I have received. We have a Highlander and Camry and bring both vehicles there for service. They really take care of the customer and truly care. It is rare to find today, especially on Long Island. Completely satisfied. I referred my sister to Toyota of Massapequa for the purchase of her Sienna and she was also extremely happy with the sale. We are a Toyota of Massapequa family for life! Thank you to Adrian, Nick and John for the love and incredible service. More

Wilberto , the salesman, lied to me about the msrp. He lied to me that they have the car I wanted just so I went down there, even though car was no longer available. I ended up paying 37.5 on a camry l He lied to me that they have the car I wanted just so I went down there, even though car was no longer available. I ended up paying 37.5 on a camry le at 5.9 apr. Dont make the same mistake I made. Please go somewhere else More

We recently purchase a 3 year old Corolla at this dealership. Our salesman, Shazada Ali went” all out” to help us get a good deal, and attended to every small point that he could. He even helped me dealership. Our salesman, Shazada Ali went” all out” to help us get a good deal, and attended to every small point that he could. He even helped me program the new radio with blue tooth with stations I enjoy. Everything was meticulously done without a fault. More

My salesperson Colby was outstanding. He was knowledgeable, kind and made leasing my new RAV4 Prime an amazing experience. I will not hesitate to recommend him to anyone purchasing a ne He was knowledgeable, kind and made leasing my new RAV4 Prime an amazing experience. I will not hesitate to recommend him to anyone purchasing a new Toyota and truly will continue to make Toyota of Massapequa the only place I buy future vehicles. More

Wonderful experience! ! Second time leasing from this location , Daniel , Melvin and Sal , did an amazing job putting us in a new car . I would highly recommend! ! Second time leasing from this location , Daniel , Melvin and Sal , did an amazing job putting us in a new car . I would highly recommend! More

I have never met or seen a dealership with salesmen that are beyond unenthusiastic and lack emotions. It was if they did not want our business. Melvin was not even trying to make us feel comfortable or real are beyond unenthusiastic and lack emotions. It was if they did not want our business. Melvin was not even trying to make us feel comfortable or really be supportive in what we wanted. Some people are not meant for this line of work and he is definitely not. In fact he tried to play us and say that he was going to "throw in" 2 years of free oil changes for a lease when for a lease its included! Really just overall terrible customer service. I'd recommend a nice attitude adjustment. More