Toyota of Massapequa

Trust Is Everything!! This is a bit long, but worth every word if you don't want to get ripped off? I have learned in my recent car buying experience, that TRUST is everyt This is a bit long, but worth every word if you don't want to get ripped off? I have learned in my recent car buying experience, that TRUST is everything! I visited 5 dealerships in and around my home area, and a few well outside of it. Massapequa Toyota, was close to 50 miles away from my home. First thing I was impressed with was that there were car faxes on the front seats of the used cars I was looking at. They all looked perfectly clean inside and out. I was greeted by Angad, who would be my salesman. Right from the start, he explained their programs, the buying process, the financing, and the down payment requirements. Upfront, clear, and honest, from the start! I went home without a car that first day, but the dealership and my salesman Angad, earned my confidence and trust. Originally, I was looking to buy a used Rav 4, 2016, or 2017. Buying new & or leasing was not an option yet. The next week, I saw an interesting add for a 2016 Rav 4 that fit all my desires. Looks, price, equipment but it was at another dealer in Valley Stream. Heres where TRUST comes in to play! The advertised price was $23888.00, listed by them as Pre Owned Certified? I drove it, fell in love with it and was ready to buy. My credit is over 800, steady income I was a great customer in the eyes of any dealer. By the time their closer came to sit and do the numbers, I would learn that the price was a lie, the certification was a lie, and the warranties that the car was advertised to have included, they were going to charge me for! It was classic bait n Switch! They refused to budge even $100.00 on the price. At the time I would leave Massapequa with a brand new 2019, that Rav 4 at Valley stream was not only still available, but had dropped $2000.00 in price! Another lie! I passed! I don't reward criminals! Before shopping any Toyota dealer in Valley Stream, RESEARCH them yourselves. You might be shocked what you find. After my experience there, I wasn't shocked at all. In the coming weeks, the Massapequa dealer tried to find another car like the one I had seen in Valley Stream with no luck. They even tried to buy that car from them for me, but that dealer refused. Massapequa's staff, had already now gone above and beyond for me. In the end, I was shown a way where leasing made better sense than all the other options. Patience, is at a premium at Massapequa Toyota. I never got pressured, given a high pressure sales pitch or felt uncomfortable at all. I admittedly drove them crazy but they just kept trying harder to make me happy! As of 10/22/2019, I am the new owner of a beautiful 2019 Rav 4 XLE Premium. They even went out of State to get it for me! My salesman was a total Pro, Angad. I'm sure the rest of the sales team there are just as good! The management at Massapequa are also people YOU CAN TRUST! GM, Dino, thank you for all your time. All your efforts to find a way to get me into THE RIGHT CAR!! Thanks to the Inventory Manager who spent hours searching for my car Karen, GM Dino who fought with another dealer for me as if I was a member of his family! And Jose, the used Car manager, who tried everything he could to make the numbers work out as best for me as possible! Like I said, TRUST is everything when shopping for a New or Used car. You want to feel that you didn't get ripped off, tricked, lied to, and that the car you end up with is a good, safe, reliable car. If you are looking for a Toyota, New, Used, or leased. I strongly suggest you stop at Toyota of Massapequa before deciding any where else! I am very happy with my sales experience. Thanks to Toyota, of Massapequa! More

Useless sales people, rude sales manager! Useless sales people, rude sales manager had to make all decisions!! Salesman disappeared three times for 15 minutes. I asked to have lease quote wr Useless sales people, rude sales manager had to make all decisions!! Salesman disappeared three times for 15 minutes. I asked to have lease quote written dow ande-mailed to me, they refused!! More

Great experience I am super happy with my recent purchase of my 2019 Rav 4! The interaction was to the point. I told my sales rep my check list and the price point I w I am super happy with my recent purchase of my 2019 Rav 4! The interaction was to the point. I told my sales rep my check list and the price point I wanted to be. They were able to deliver on the car and price! Also all the people I came in contact with were super pleasant, professional and not pushy at all! More

Bad Experience They suck. After all paperwork signed and car received they conveniently left out one Document. Car lease return disposition fee not honored no callba They suck. After all paperwork signed and car received they conveniently left out one Document. Car lease return disposition fee not honored no callback either. More

The Best Andrew and Danny were so honest, accommodating and friendly. They were really patient with me and never made me feel pressured. They worked hard to ge Andrew and Danny were so honest, accommodating and friendly. They were really patient with me and never made me feel pressured. They worked hard to get me the exact car I wanted within my exact budget. More

FANTASTIC EXPERIENCE I CAME IN LOOKING FOR A 2019 HIGHLANDER AND THATS EXACTLY WHAT I LEFT WITH. NOT ONLY DID THE STAFF MAKE ME FEEL VERY COMFORTABLE BUT THEY WHERE VERY R I CAME IN LOOKING FOR A 2019 HIGHLANDER AND THATS EXACTLY WHAT I LEFT WITH. NOT ONLY DID THE STAFF MAKE ME FEEL VERY COMFORTABLE BUT THEY WHERE VERY REASONABLE WITH THERE PRICING. NO NONSENCE NO GIMMICKS JUST A SEAMLESS CAR BUYING EXPERIENCE. THANK YOU TO EVERYONE AT TOYOTA OF MASSAPEQUA FOR MAKING ME A LIFE LONG CUSTOMER!!! More

New car sale Very experienced , not aggressive, knows his cars. Good deal after much comparions Rick Willis - sales Returned to dealership after checking other Very experienced , not aggressive, knows his cars. Good deal after much comparions Rick Willis - sales Returned to dealership after checking other car dealerships. Serious about making deals More

Service Department I had a great experience with the Parts Department and the Service Department. I had a build in GPS that needed to be upgraded (5 years old) - they o I had a great experience with the Parts Department and the Service Department. I had a build in GPS that needed to be upgraded (5 years old) - they ordered the part and equipment to install glady and took care of it with no problems. Other parts departments were not interested in doing this for me. Everyone was pleasant to deal with. More

Official conman and crooks Official crooks and conman stay away from them they advertise one thing and then will try to rob you when you go there dont buy anything from them Official crooks and conman stay away from them they advertise one thing and then will try to rob you when you go there dont buy anything from them More

Promises Promises Purchased new 2018 4 Runner Limited this past August. Dealer tried selling me everything from undercoating to service plans...…. Day after purchase wa Purchased new 2018 4 Runner Limited this past August. Dealer tried selling me everything from undercoating to service plans...…. Day after purchase was very surprised car had no remote start. Why they not try selling me. Now they want $650.00 to install. I Rarely use car, less than 2300 miles and headlight out. When purchased they touted about their great service department and was told if ever brought in they always provide loaner car. Brought in 8 this morning as scheduled and thought for headlight they would just replace lamp. I was promised it would be looked at in less than one hour, I should wait no need for loaner. Couldn't wait and took Uber back. Now 3 hours later, called still hasn't been looked at. xxx???? Just need lamp replaced!!!!! More