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John O'Neil Johnson Toyota - Service Center
Meridian, MS
13 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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13 Reviews of John O'Neil Johnson Toyota - Service Center
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September 03, 2025
I purchased a car from this dealership in December 2023. It took them until July 2025 to fix and replace the headlights that I complained about from the time I purchased the vehicle. Once I took the vehicle It took them until July 2025 to fix and replace the headlights that I complained about from the time I purchased the vehicle. Once I took the vehicle back, they still wanted me to pay for the service. They did not tell me the car had been in a car accident. I asked for a car fax, but it did not show an accident on it. After taking it to a different dealership is how I learned about the car being in an accident. More
by kdtorrey2000
Verified CustomerEmployees Worked With
Boyce was rude as a salesperson but decent as a manager in sales.
August 28, 2025
The services was pretty nice and fast i will come back again later for my services again. again later for my services again. More
by johnny.a.chesney
Employees Worked With
August 25, 2025
Everything was serviced in a timely manner! Thank you for what you do. See you when the next service is due. Thank you for what you do. See you when the next service is due. More
by sqwilson
Employees Worked With
August 13, 2025
I arrived and needed an oil changed and the air in my vehicle had stopped working. The girl that checked me in, didn’t know an exact time when the air would be fixed so I had to get a rental. I had to pa vehicle had stopped working. The girl that checked me in, didn’t know an exact time when the air would be fixed so I had to get a rental. I had to pay for a rental that I only had for 1 hour. I called before I left town and they said it was ready. They did not reset the computer therefore my car alerts me constantly that maintenance is required. More
by lparker
Employees Worked With
Not sure who
August 08, 2025
Communicates well, easy to work with and makes the service process seamless to work with them. service process seamless to work with them. More
by Mattball25
Employees Worked With
June 14, 2024
This is the most unprofessional,unorganized and rudest place I have ever had to deal with. Service department never answers the phone nor call you to update you on the status of your vehicle, been having place I have ever had to deal with. Service department never answers the phone nor call you to update you on the status of your vehicle, been having my car for 3 days gave my number 3 times for contact still no one called had to go to the service center just to get an update on car status just to be told parts had to be ordered never heard of a Toyota dealership having to order fuses for a Toyota,Penelope was rude and from my understanding she is always rude .Never seen a dealership so unorganized when it comes to dealing with people transportation.Hopefully I will not have to go back More
by Curryw5
Employees Worked With
Penelope Matlock
July 28, 2021
The service department sucks!!! I have been here twice for a recall. The first time I went on July 1st, I was scheduled for 2 recalls in which only 1 was done due to the part not being available. I was t for a recall. The first time I went on July 1st, I was scheduled for 2 recalls in which only 1 was done due to the part not being available. I was told this after being there for almost 4 hours. I specifically asked when the service was scheduled if all the parts were in and they said yes. Well that was a lie! So I went in today to have the second recall completed. I sat for two hours only to be told that they still did not have the part in. Okay so I have just wasted time off from work as well as gas to come here and the recall still has not been completed. This place is very unorganized and apparently they do not know what they have in inventory. I only gave them a 1 because 0 was not an option. More
by queenb
Employees Worked With
Star
September 21, 2017
Frustrated with Dealer Schemes My driver side sun visor fails to stay up. Called John O'Neil Johnson Toyota and was told it was covered by a recall so they ordered the part. I arriv My driver side sun visor fails to stay up. Called John O'Neil Johnson Toyota and was told it was covered by a recall so they ordered the part. I arrived at 7:15 and an hour later I was told that my specific VIN was not covered under the recall so I would have to pay $114.95. On top of that, they gave me 3 pages of other jobs that needed to be addressed because of the mileage on the car. If they would have even looked at those items, they would have noticed I had already done them. They were going to charge me $904.81 for work that DID NOT need to be done. More
by Done with Dealer
Employees Worked With
Wes Smallwood and Penelope Matlock
August 29, 2017
I rated David Crenshew good customer service My visit too John O'Neil service center , I rated them a 10. Awesome teams.. Friendly, I were very please with the service Department and staff. My visit too John O'Neil service center , I rated them a 10. Awesome teams.. Friendly, I were very please with the service Department and staff. More
by GatsonPeggy2017
Employees Worked With
David Crenshaw
March 02, 2017
service department experience The service department is slow even if you have an appointment and the service is horrible. A mistake was made on their part they were not very profes The service department is slow even if you have an appointment and the service is horrible. A mistake was made on their part they were not very professional about handling it. They had my vehicle 2 full days extra to fix after already having a full day for original service. It was a very big inconvenience. I will need new tires soon and want to purchase the 2018 Camry but I will never go back to John o Neil Johnson Toyota because of such horrible service. More
by upsetcustomer
Employees Worked With
Denise Parker, and entire service department
