Toyota of Montgomery - Service Center

When I bought my new vehicle in Dec 2022 from Lynch Toyota, I was told I would get 2 key fobs. I wasn’t told they were on back order until I had signed all paperwork and asked for the second key. I onl Toyota, I was told I would get 2 key fobs. I wasn’t told they were on back order until I had signed all paperwork and asked for the second key. I only received 1 and was told they were on back order since October 2022. I have been trying to get my 2nd key ever since. Finally, I got Toyota Home Office Customer Service on the phone with Montgomery Toyota as it’s closer to me.. Montgomery Toyota said I could come in a week later and get my key. The lady spoke to parts and said it was ordered. Today I go to my appointment and 30 minutes after being there, a service guy called and said my key fob wasn’t in. Someone failed to order it. I now have to make another 40 minute drive into town next Thursday to hopefully get the new one. Very poor service. I had a bad experience for my initial service appointment at this dealership too. It certainly isn’t as friendly and dependable as McConnel Honda or the previous Toyota dealership. I’ve owned 4 other Toyotas but doubt I’ll ever purchase another one due to the service and lack of care! The reason I bought from Lynch Toyota was because Montgomery Toyota wanted to add $5000 to purchase price. In the end Lynch Toyota added an extra $1000. I would never buy from either dealership again. More

Came in for my 20k Toyota Care service and they didn't rotate my tires, let alone look at my tires. I am now questioning whether they even bothered to change my oil or do any of the scheduled service ite rotate my tires, let alone look at my tires. I am now questioning whether they even bothered to change my oil or do any of the scheduled service items. More

LP is one of the best salesman I have every dealt with if anyone needs a vehicle give this man a call he will do you right. anyone needs a vehicle give this man a call he will do you right. More

On September 19, 2022 we visit Reinhardt Toyota In Montgomery Al. Mr.Lawrence Phillips, help us with our NEW 2023..Toyota Camry…Excellent SALES CONSULTANT HE IS…If you’re looking for a New Car please Montgomery Al. Mr.Lawrence Phillips, help us with our NEW 2023..Toyota Camry…Excellent SALES CONSULTANT HE IS…If you’re looking for a New Car please go and visit Reinhardt Toyota..in Montgomery Al. ask for Mr. Lawrence Phillips..AWESOME he is!!! More

Have my first negative experience with the Service Deptartment, after 1 1/2 years of exceptional interactions. It has taken nearly a month to get a windshield replacement. SAFELITE can get the job do Deptartment, after 1 1/2 years of exceptional interactions. It has taken nearly a month to get a windshield replacement. SAFELITE can get the job done more expeditiously! My peeve stems from the fact that I paid extra protective costs during my financing of car purchase. I am not able to travel due to this unexplainable mishap. Several contacts have been verbalized and expressed; yet, action has failed this time... More

In December 2021, I requested an oil change, tire rotation, tire alignment, and balance on my 2019 Toyota CHR. The vehicle had only been driven for a total of 5,500+ miles around the town of Millbro rotation, tire alignment, and balance on my 2019 Toyota CHR. The vehicle had only been driven for a total of 5,500+ miles around the town of Millbrook, AL over the past two years. It was raining when I picked up my car from the dealership, so I failed to notice that the tires had not been rotated. The front tires (front wheel drive) were more worn than the rear tires. I contacted the dealership on February 8, 2022 and reported the issue. The service advisor assured me that the tires were rotated in December 2021. He stated, "There had a to be a significant change in the way the vehicle was driven in order for the front tires to be that worn. We need to measure the tread." I decided not to bring my car back to the dealership because I no longer trust the service department. More

I had an issue with my 2019 Toyota Camry and pulled into your service department while on a business trip from Jacksonville, FL to Memphis, TN. Danny Spisak was kind enough to help me. Although the car wa your service department while on a business trip from Jacksonville, FL to Memphis, TN. Danny Spisak was kind enough to help me. Although the car was running, it had trouble starting earlier and the check engine light was on. Danny was very professional and took my information while I waited inside. After the problem was diagnosed, he clearly explained what the problem was and informed me that the part was in stock and we went ahead with the repair. The whole experience was handled very well and I was back on the road in no time. I am extremely grateful to Danny and your team in the service department at Reinhardt Toyota for doing such an excellent job. Danny is an asset to your dealership and lets people know through his actions that you are a quality dealership that puts customers first. More

Service Dept. wasn't good, On 5/22/2021, I had a 7:00 AM appt. & was there until around 9:48 AM. Unnecessary & uncalled for... appt. & was there until around 9:48 AM. Unnecessary & uncalled for... More

While I was waiting to get my car service, a lady came in with a dog and pulled up a chair for her and one for her dog. Upon leaving she did not clean the chair. I will always clean the chair before I s in with a dog and pulled up a chair for her and one for her dog. Upon leaving she did not clean the chair. I will always clean the chair before I sit down in this establishment. #NASTY More

UPS Lost Shipment but Reinhardt Came Through I ordered a car battery but UPS lost the shipment. I worked with Kate to rectify the issue. New battery arrived two days later and Kate worked with UP I ordered a car battery but UPS lost the shipment. I worked with Kate to rectify the issue. New battery arrived two days later and Kate worked with UPS to get a refund for the lost battery. This could have been a big hassle but Kate did all the work and provided amazingly quick, super friendly, no hassle customer service. She kept me in the loop until I was refunded and made sure everything was squared away. Thank you, Kate! Will not hesitate to order from Reinhardt again. Houston, TX More