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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
238 Reviews
Call Service Center (334) 272-7147

238 Reviews of Toyota of Montgomery - Service Center

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February 04, 2025

Toyota of Montgomery Collision staff really takes the needs of their customers seriously. I was impressed with the turnaround time and the quality of their service. Awesome! More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Cordell
Report | Print
Feb 05, 2025 -

Toyota of Montgomery responded

Mary, we're delighted to hear that you were impressed with the service and turnaround time at Toyota of Montgomery Collision. Thank you for sharing your experience!

February 02, 2025

Karsen was excellent, however, the time it took for an oil change seemed to be lengthy. More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
Report | Print
Feb 03, 2025 -

Toyota of Montgomery responded

Rudy, thank you for your review and for your patience. We are glad that Karson was excellent. See you next time at Toyota of Montgomery!

January 31, 2025

I had an appointment, but still waited 1 hour and 15 minutes for an oil change. Seems a little long for a simple oil change. Jon did get me out quicker than told at drop off, and I do appreciate that. More

by BECKYELLIS1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Edwards
Report | Print
Feb 04, 2025 -

Toyota of Montgomery responded

Thank you for sharing your feedback with us at Toyota of Montgomery. We apologize for the wait time during your oil change and appreciate Jon's efforts to expedite the process. Your patience is valued, and we'll work on improving our service times in the future!

January 25, 2025

Very satisfied. A a a a a a a a a a a a a . More

by Paulbeaird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rhoades
Report | Print
Jan 27, 2025 -

Toyota of Montgomery responded

Paul, thank you for stopping by to share a positive review of Toyota of Montgomery!

January 24, 2025

Oil change and rotate took almost 2hours even with an appointment. Low pressure tire light is now on and this wasn’t on when I took the truck in. More

by scottcole80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Jan 27, 2025 -

Toyota of Montgomery responded

Scott, it's disappointing to hear about the delays you experienced as well as this tire pressure issue. We aim for efficiency and thoroughness, and we apologize if we fell short this time. Please reach out to us directly so we can address these concerns promptly. Thank you.

January 22, 2025

Jon and the crew were very polite and knowlegdable with my oip change and tire rotation. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Report | Print
Jan 22, 2025 -

Toyota of Montgomery responded

We appreciate your business and your review, Joe! It's great to hear that Jon and our team delivered five-star service. Until next time!

January 22, 2025

All was as expected. PACO TOOK CARE OF ALL. ready when expected. Will be back More

by aly.way
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
Report | Print
Jan 23, 2025 -

Toyota of Montgomery responded

Aly, thank you for the great review of Paco and the team. We look forward to seeing you again at Toyota of Montgomery!

January 20, 2025

I really appreciate the honesty about my repairs that I need and the staff was friendly. More

by timvarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Jan 20, 2025 -

Toyota of Montgomery responded

There is nothing better than a great review. Thanks for giving Toyota of Montgomery your business, Tim!

January 14, 2025

Poor customer service. Very focused on selling but not after sales service or potential customer service. We have 3 Toyota vehicles and are considering switching brands ent More

by csj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
Report | Print
Jan 15, 2025 -

Toyota of Montgomery responded

It's disheartening to hear about your experience with our customer service. We strive for excellence in both sales and after-sales support, so it's concerning that we fell short here. Please reach out to us directly as we'd like the opportunity to address this situation and restore your faith in our services. Thank you.

January 13, 2025

This service appointment took 1-1/4 hours for a simple scheduled tire rotation and inspection. The paperwork stated I’d had services recommended and declined that I hadn’t been told about. I also wasn’t i More

by arrington.linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed-he was kind but didn’t have info
Report | Print
Jan 13, 2025 -

Toyota of Montgomery responded

Thank you for sharing your experience, Linda. We apologize for the delay and any miscommunication regarding recommended services and inspection results. Your feedback is important, and we would like to address these concerns directly with you. Please feel free to reach out at your convenience so we can assist you further. Thank you, Chuck Easters - General Manager

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