Toyota of Mt. Pleasant

double dipping non hours I was treated well, but my car was there for 2 hours and I was charged $480 in hourly fees for the work done, so i don't think i will be back. I was treated well, but my car was there for 2 hours and I was charged $480 in hourly fees for the work done, so i don't think i will be back. More

Great customer service Honest and knowledgeable sales team. I was not given the run around and all the back and forth with management on the sale of my truck. Highly recomme Honest and knowledgeable sales team. I was not given the run around and all the back and forth with management on the sale of my truck. Highly recommend this dealership More

Good Trucks with a great experience Shaney was a great salesperson to work with. Once she identified what best met my needs she then went to work on getting a deal I could live with. Spe Shaney was a great salesperson to work with. Once she identified what best met my needs she then went to work on getting a deal I could live with. Spending this amount of money always hurts but I did feel like I was treated fairly. I drove over 2 hours to get there and I am very glad I did. More

5000 mile service Great visit. There were 3 recalls on my Tundra but only two were able to be addressed. Corporate IT issues. Service representative was courteous and Great visit. There were 3 recalls on my Tundra but only two were able to be addressed. Corporate IT issues. Service representative was courteous and friendly. Coffee was good and and waiting area was comfortable. More

Good service and friendly Brian and his team do an excellent job of getting you in and out as soon as possible. Good service and friendly people coffee and donuts are good to. Brian and his team do an excellent job of getting you in and out as soon as possible. Good service and friendly people coffee and donuts are good to. A better job on the car wash would be good though. More

Excellent service. 25000 mile tire- rotation. In and out in good time. Very friendly dealership. I do not know the names of any of the employees. Sorry. Roy sold me the 25000 mile tire- rotation. In and out in good time. Very friendly dealership. I do not know the names of any of the employees. Sorry. Roy sold me the car but was not involved in the service that was rendered this trip. More

Finance Manager LIED! Our review is the content of the text message sent to Mike Conner on 5/3/19: Mike, This is Gina Sonson. I’m following up with you as I think you s Our review is the content of the text message sent to Mike Conner on 5/3/19: Mike, This is Gina Sonson. I’m following up with you as I think you should know what we thought of our buying experience from your dealership, particularly about your finance manager, Jason. We weren’t treated right by him. It pains me to say this about anyone, but your finance manager Jason is shady & dishonest with his dealing with us. He was also very contentious when my husband asked questions as if we were challenging his authority ad made us feel like we weren’t entitled to answers about the loan or the paperwork. The way he responded and treated my husband was disrespectful and unprofessional. I had to walk out of his office upset because of that. Jason has integrity issues that he lied to our son about us already knowing the conditions of a higher APR and shorter term (from 72 to 60 mos) resulting in higher monthly payments attached to the approval of the college rebate. He told our son that we already knew those conditions because he told us! He absolutely lied! No way would we have pursued that rebate as hard as we did, driven all the miles returning to your dealership, if we had prior knowledge of those conditions from the beginning. No Way! After going through the process of approval for the rebate (and getting approved) and our son waiting over four hours at your dealership only to find out about the hidden conditions we could not accept—it was all for nothing. You have a finance manager who is dishonest and lied to us. He was shady with us, which makes me weary that he might pocket the rebate meant for our loan as our rebate application was approved. Its hard to think that way but it happens. Pete Mankins Nissan dealership in Texarkana had a situation like that just this week you might be aware. We have bought many cars over the years but this is the only time I’ve felt compelled to write to the GM. Jason could use a class in customer service and customer communication. But the integrity issue is something that calls for a one-on-one with you that you need to address. More

Service department Staff always courteous and keeps customer up to date how the service is going and when the car is ready. They always wash the car and vacuum the ins Staff always courteous and keeps customer up to date how the service is going and when the car is ready. They always wash the car and vacuum the inside. More

First time to use Everett service dept. I recently purchased a used Toyota Sienna and had it serviced this week. I have decided that I will always bring it back. I was extremely impressed w I recently purchased a used Toyota Sienna and had it serviced this week. I have decided that I will always bring it back. I was extremely impressed with their knowledge, courtesy and over the top customer care. I'm 66 years old and never witnessed better customer service. I witnessed several other customers that shared the same experience while we waited for our vehicles to be serviced More

Amazing service!! Rowdy & Chris were unbelievable to work with!! They worked finance miracles and got me exactly the car i wanted for an amazing price. Would recommend Rowdy & Chris were unbelievable to work with!! They worked finance miracles and got me exactly the car i wanted for an amazing price. Would recommend to anyone. More