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Toyota of Nashua - Service Center

Nashua, NH

4.9
519 Reviews

519 Reviews of Toyota of Nashua - Service Center

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February 10, 2024

Got great service done on Rav4. These guys are very professional and kept me informed the whole time. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Simboli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Toyota of Nashua responded

Daniel, we're glad to know you had a positive experience with our team at McGovern Toyota of Nashua. Keeping customers informed is part of our commitment to great service!

February 07, 2024

Toyota of Nashua has the worst, most unorganized service department I have ever seen. When I bought my car in Manchester, it took them a week to fix two things that I later found out was more than what they More

by Parentkayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Jerszyk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bellino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nidal Murashah
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mutaz Mousa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fragala
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Price
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fraize
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Haynes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Costigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wright
Feb 12, 2024 -

Toyota of Nashua responded

Good morning Kayla, Thank you for taking the time to leave us a review about your experience with us. Unfortunately with these types of systems installed in vehicles, it does require you to be present to enable the device so work can be performed on the vehicle. In most cases, the unit provider will speak to one of our representatives so we can make them aware that the vehicle is in for service and they’ll override the system so our technicians can service the vehicle. In this case and for whatever reason, they would not override the unit and that’s why your presence is necessary. I understand it’s an inconvenience but we’re powerless over the situation. My service department can elaborate further and answer any additional questions you may have and hopefully, we can get this handled ASAP. Thank you again for your time. Sincerely, Keith Jerszyk General Manager Toyota of Nashua kjerszyk@mcgovernauto.com

Feb 12, 2024 -

Parentkayla responded

I completely understand and I did not mind having to sit there to help out as I know the device is not Toyota’s fault. My issue was that my appointment was for Thursday 2/1/24 and the process of even starting my service wasn’t started until Monday 2/5/24. To me that is unacceptable. If I have an appointment, the date of my appointment is the day my service should begin. And when I speak with my service representative to let them know I will be there at this time on this day to be able to sit with the car when they look it over, if they say yes that works, when I arrive to do so I shouldn’t be told the machanic is busy we cannot do it (despite giving me the green light for that time), leaving my car to be pushed back another day. I now have my car back, and although the problem was not fixed, I do appreciate the mechanic’s time and effort to find the problem and I thank service rep. Manny for his help and attentiveness in making sure my car was being taken care of.

February 05, 2024

Service is prompt and fully explained. Employees are courteous and available. Wait times are short and reasonable.I always have a good experience at Toyota of Nashua More

by baanbu@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Gallant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Costigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Gulezian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Raras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Simboli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean O'Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Fredette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bosse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Toyota of Nashua responded

We're delighted to know that you've consistently had good experiences with our service at McGovern Toyota of Nashua. We appreciate your feedback about our promptness, courtesy, and reasonable wait times!

February 03, 2024

Great dealership great service advisors. They keep you informed on the status of your vehicle and ultimately leave it up to you as to the extra necessary repairs that you might need More

by Chula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 05, 2024 -

Toyota of Nashua responded

We're delighted to know you had a positive experience with our service advisors at McGovern Toyota of Nashua. Keeping customers informed is one of our top priorities, and it means a lot that you can count on us!

February 02, 2024

Excellent job. I’m very happy with the remote start. I will definitely recommend Toyota Nashua to my friends More

by azamorusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 05, 2024 -

Toyota of Nashua responded

We're delighted to know you're happy with the remote start and your overall experience at McGovern Toyota of Nashua. Thanks for recommending us, we appreciate it!

June 09, 2023

Terrible. Twice as much for oil change as quoted online. No free car wash as promised. Place gone way downhill all the way to TERRIBLE RIP OFF!!! More

by terry.thomas22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Bosse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

terry.thomas22 responded

Bought Toyota Camry at Toyota of Nashua 5 years ago. Always had great service at decent price and free car wash with oil change. NOW...T.Of N refuses to honor $49.99 deal sent to me online when I made reservation for service. Oil change was over 73 dollars which would NOT have happened had I known.before. Plus no free car wash as has been customary. I WANT MY FREE CAR Wash.

Jun 19, 2023 -

Toyota of Nashua responded

Hi Thomas, thank you for leaving us a review. We are sorry to hear you did not have the best experience with us. Here at McGovern Toyota of Nashua, we strive for the highest level of customer service and it seems like we may have dropped the ball here. We would love to get a better understanding of what happened. Please reach out to our General Manager Keith Jerszyk at 603-816-2858 or via email: kjerszyk@mcgovernauto.com. Thank you.

February 01, 2023

THANK YOU , to MIKHAIL BERLIN for his professional, supportive manner in my car purchase today, he made purchasing a car fun and easy. More

by hbrooks1080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Toyota of Nashua responded

Thank you for sharing your experience working with Mikhail at McGovern Toyota of Nashua!

September 09, 2022

I have been a customer since 2016, but I can't believe the service at this establishment has gone down the drain. Clearly none of the mechanics are doing their jobs. I'm now having car battery issues when More

by DD
Recommend Dealer
No
Employees Worked With
the mechanics
June 03, 2022

I was just telling my sister how much I love the people and the service at toyota of Nashua. I've been having my 2012 service done here forever. I never feel that they have taken advantage of me. They don More

by Khourymurphy5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2022

I want to issue an apology to the negative review written on Feb 13, 2022 regarding service on my truck. I accused, wrongfully, that someone in the service dept who worked on my truck had stole an item from More

by Jbperlupo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bosse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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