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519 Reviews of Toyota of Nashua - Service Center
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August 17, 2012
I have been having my car serviced at Toyota of Nashua for years now, and have never had a bad experience. Jeffrey Kelley has taken car of my car every time and I always get great communication, service, for years now, and have never had a bad experience. Jeffrey Kelley has taken car of my car every time and I always get great communication, service, friendliness, and a great price. I don't even own a Toyota now, but I still bring my car to Jeff for service. Thanks! More
by fijifruits
Employees Worked With
Jeffrey Kelley
August 05, 2012
All personnel are very personable, helpful and friendly. The associate who I met with knew who I was and what to be fixed on the vehicle. Everything was ready and in place for my car to go directly in. Br The associate who I met with knew who I was and what to be fixed on the vehicle. Everything was ready and in place for my car to go directly in. Brian communicated that perfectly. More
by julielove
Employees Worked With
brian
April 18, 2012
My 16 yr old daughter ran out of gas in our 2002 Prius, panicked and wound up having AAA tow the car to Toyota of Nashua. I didn't know that the problem was no gas and figured that as long as they were loo panicked and wound up having AAA tow the car to Toyota of Nashua. I didn't know that the problem was no gas and figured that as long as they were looking at the car, we would have the oil changed and the tires rotated. Toyota of Nashua charged me $184 to change the oil, replace the wiper blades, rotate the tires and to tell me that my daughter ran out of gas. I could not understand how it took an hour and a half labor to do this work, and complained to the service rep about this. She said that he did "extensive" work to diagnose the problem, including computer diagnostics, and that the oil change required a certain amount of labor. More
by kevinfergs
Employees Worked With
Don't remember
April 11, 2012
I've been having my 2002 4-Runner serviced at Toyota of Nashua since I moved here from Colorado in 2004. My service specialist, Jeff Kelley, has always been great to work with. I find that they don't pus Nashua since I moved here from Colorado in 2004. My service specialist, Jeff Kelley, has always been great to work with. I find that they don't push you into service that you don't need. I now have close to 200k miles on my truck and I hope to get another 200. More
by mattyl123
Employees Worked With
Jeff Kelly
March 24, 2012
first off i went there for my toyota care oil change and tire rotation on a new vehicle at 5000 miles.. they changed my oil and filter. at least i think they did although they didnt show it on toyotas websi tire rotation on a new vehicle at 5000 miles.. they changed my oil and filter. at least i think they did although they didnt show it on toyotas website as work done by dealer it says no work done. they did not rotate my tires as prescribed by toyota. i just assumed they did. the only thing that shows on the toyota customer care site is they ordered a visor clip which i was never called about to have fixed. so who knows if my oil was in fact changed?? second....i e mailed the service dept about two problems i had with my vehicle and got absolutely no reply whatsoever from them. so i changed dealers ...end of story. new dealership takes care of all my issues from now on. dont go here for service if you expect it done or to be communicated with in a reasonable time...end of rant i have to say i had a great buying experience at this dealership... but service? like wow see ya ! More
by fixer
Employees Worked With
e mailed service dept no response whatsoever
February 18, 2012
I was warned by a friend of their lackluster customer service in the Service Department. Well, needless to say, I had an awful experience with them. My 2011 Highlander makes an awful drive train whine no service in the Service Department. Well, needless to say, I had an awful experience with them. My 2011 Highlander makes an awful drive train whine noise that they say is "characteristic of Toyotas". Well, it is a horrible, unnecessary characteristic of Toyotas. They are useless and uneducated on what they are doing. I had a $3k part put into my Highlander, only to find out, IT DIDN'T NEED THAT PART. They try to blame anything wrong with your vehicle on the driver. My one year old Highlander needed new tires, but that was my fault because I had a plug in ONE tire. How does this make any sense? They need to educate their service department. They need better customer service, AND they need to clean their loaner cars (I got one full of dog hair). I was NOT happy with lack of assistance by the Service Dept. Manager Dana Booth, again, useless. I was not happy with the condescending manner in which I was spoken to by the Corporate Field Tech, Ted, and I was not happy with the outcome of my car's problem. The only good thing that came out of this was my fight for four new tires (which I got). They say it was a "good will gesture", I say it was Toyotas obligation since four tires should not be losing tread at 13K miles!!!! More
by my2boysune
Employees Worked With
Dana Booth, Tom Shop Foreman, Ted Field Technician
February 14, 2012
I bought a SUV through the Hybrid Center, which is a division of Toyota of Nashua. I bought the extended warranty, as my vehicle is used. Big mistake!!!!!! I will never see that money back. About division of Toyota of Nashua. I bought the extended warranty, as my vehicle is used. Big mistake!!!!!! I will never see that money back. About a week after I got the vehicle, I noticed my air conditioner wasn't working correctly and that my overhead light did not go on when my door opened. However, I was not able to bring it in for repair due to my work schedule. I brought the vehicle in for an oil change because a warning light went on, but forgot to mention the other 2 problems. However, when I noticed a warning light go on, I brought my it in. After waiting a while, I was told that they didn't have my parts in stock, but they would call me. They did, brought it in, left it because I was told there would be a 5 hour wait. Well, I picked the car up, but the overhead light was not repaired because they received the wrong part. I never received a call telling me the part was in, nor was the repair light issue dealt with. I called the service manager, as advised by the Hybrid Center, and he never returned my call. I took my vehicle in for inspection and was informed that I need new rotors and break pads. I was also told that the level of deterioration could not have been caused in the 6 months that I had the vehicle, which means that this should have been repaired before I got the car or I should have been told about it when Toyota inspected it, as the wear would have been obvious to a trained eye. I now have to find another service center that accepts the same warranty. I never heard back from service, I never received a return call from the service manager, and I have to pay for parts that should not need replacing in a vehicle that was bought seven months ago. More
by Kertu
Employees Worked With
Don't know
December 22, 2011
1) Came to them to fix some problems while my car had bumper-to-bumper warranty. His rep told me I'd have to pay for the repair. I told him I'd call Toyota to verify that. He left, went back in 5 minutes bumper-to-bumper warranty. His rep told me I'd have to pay for the repair. I told him I'd call Toyota to verify that. He left, went back in 5 minutes and told me they would fix it for free. 2) Came to them to have 30,000 maintenance. They offered me that service for..... $600!!!! Such a rip off! That "package" basically included oil change, wheels swap, and the rest were "check this", "check that". Meineke did the same for me for $50. You do not need to go to the dealer to get your manufacturer recommended service! 3) Came to them recently. My Camry is still under bumper-to-bumper warranty. Asked them to replace the rear mirror: it's loose and didn't get back to the right position after switching between day and night mode. They checked it and said said everything is fine. Their "Blue Team leader" said his major goal is "to save Toyota's money". I called their Service Manager to complain about the situation, and he told me the same: he is here to save Toyota's money, and he is proud of it. WOW! I thought they are there to serve the customers! Apparently not. More
by bkastorsky
Employees Worked With
3
August 31, 2011
Brought my 99 4Runner in for the engine light being on in mid July. Quote to fix was around $600.00. I asked that the entire vehicle be inspected to see if any other repairs would be needed in order to pas mid July. Quote to fix was around $600.00. I asked that the entire vehicle be inspected to see if any other repairs would be needed in order to pass inspection in August as it's an 11 year old truck and if the repair bill was too high I would not have it repaired but simply bought a new one. I received a call after dropping off that there were no other issues and it should pass with no problems. Based on that informaton I allowed them to do the engine light repair as well as an additional $600 or so for the 120K mile service. Jump ahead to August 29th. I drop my vehicle off for state inspection at 7:30. By 8:30 they have informed me that my truck needs $4,400 worth of repairs and $2,668.00 worth of repairs just to pass inspection. I speak to the service manager as I am now furious that only 6 or 7 weeks have gone by since I had the truck looked over by them and was assured there were no issues to prevent inspection. I end up taking the truck to another garage along wth the estimate of the issues and ask them to verify that these items that need to be fixed. I receive a call from the new auto place that they checked everything on the list and there were only two items that needed repair...the windshield wiper blades and the muffler. His price was $220.00 for the muffler, wiper blades, emission test and inspection. Below is Toyota's breakdown. State inspection - 14.95 Emissions test - 29.95 Muffler Replacement - 852.66 Steering Rack - 1241.75 Sway Bar link - 444.00 Sway Bar Bushings - 71.32 Wiper Blades - 59.20 Clutch Assembly - 1136.43 Fly Wheel - 465.01 Alighment - 79.95 Shop Charges - 18.95 BUYER BEWARE I have documentation to back up all that I have reported to above. More
by CONNIE03062
Employees Worked With
Service Manager
April 13, 2011
Brought my car in for 4 recall notices and oil change. Dropped off at 7:30AM and at 8PM, services were not completed. Parts were not ordered, I was not notified, wasn't told about services that technician Dropped off at 7:30AM and at 8PM, services were not completed. Parts were not ordered, I was not notified, wasn't told about services that technicians recommended - I found out by looking at the paper I was given. Overall it was a terrible experience. I do acknowledge that I was given a free oil change, but I'd rather pay for the oil change and have an overall good experience and it was anything but good. I would NEVER recommend anyone have their car serviced there OR purchase a car due to my experience. More
by SandieB
Employees Worked With
Missy
