Toyota of North Austin - Service Center

I was quoted a price 3 times what I paid for the identical problem 2 years ago, and the service aid could not explain the difference. When I questioned the excess cost, they lowered it a bit. When I identical problem 2 years ago, and the service aid could not explain the difference. When I questioned the excess cost, they lowered it a bit. When I got the car back the hood struts no longer held the hood up (and I know for sure they worked when the car arrived at the dealer.) When I complained the service aid just said he had no idea whether they were working or not. I get that hood struts are going to die at some random point, but I suspect the mechanic pushed them up or down too forcefully. The service aid quoted me a ridiculous price to replace them, so I'll either replace them myself or fashion a prop rod. As far as I can tell it appears that the repair was done properly. I sure wish this was not the closest Toyota dealer to where I live. I may try driving across town the next time. More

Great customer service. If you are in a rush to get your car fixed and money is not a concern you are at the right place. If the quote is too high for someone then look for If you are in a rush to get your car fixed and money is not a concern you are at the right place. If the quote is too high for someone then look for mobile mechanic who can come and get your car fixed for one thirds of the price at your door step. More

Rico attended quickly, treated me with respect and kindness and took good care. I have been going to this dealership for 15 years and this was probably the best experience. kindness and took good care. I have been going to this dealership for 15 years and this was probably the best experience. More

Amazing customer service in the service department. Casey Elliott was a pleasure to work with.!! Oil change was quick and easy. Glad I purchased here. Casey Elliott was a pleasure to work with.!! Oil change was quick and easy. Glad I purchased here. More

My service attendant was polite and helpful; and my Venza’s service was handled promptly. Venza’s service was handled promptly. More

First service for my tacoma. Took a total of 30 minutes from handing the keys to getting them back. I was back home in about a total of one hour. Staff was polite and professiona Took a total of 30 minutes from handing the keys to getting them back. I was back home in about a total of one hour. Staff was polite and professional. More

Martin Rico was a wonderful service advisor! He helped me schedule and got me out in time for me to get to another appt. Was honest and fast service. Thanks all! He helped me schedule and got me out in time for me to get to another appt. Was honest and fast service. Thanks all! More

Have a problem with the front tires locking, after two days no problem found. Not happy. days no problem found. Not happy. More

It went fast and was well done🤗. The serviceman went out of his to assist me.. The serviceman went out of his to assist me.. More

I always have a good experience when I take my Camry Hybrid to North Austin Toyota's Service Department for maintenance checks. This time I took it in because the "Check Engine " light came on. My servi Hybrid to North Austin Toyota's Service Department for maintenance checks. This time I took it in because the "Check Engine " light came on. My service advisor, Seth thoroughly explained the diagnosis process and kept me informed. The part needed for the repair wasn't in stock but he placed an expedited order and advised me that it could take 7-10 days in light of the year-end holidays. Seth gave me his personal phone numbe, promising to keep me updated. The car is now repaired and back in my possession, only 4 days after the initial diagnosis! Seth is a stellar professional who made the process as pleasant as possible. More