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Toyota of North Miami
Miami, FL
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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533 Reviews of Toyota of North Miami
January 04, 2015
Worst Dealer in Florida My experience with this dealer was definitely the worst ever experienced when buying a car. It is well known that in the search for the perfect car, o My experience with this dealer was definitely the worst ever experienced when buying a car. It is well known that in the search for the perfect car, one undergoes a great deal of stress due to choosing the correct type that matches with the price. The key to success throughout this adventure is for the buyer to find a dealer that is trustworthy, patient and friendly in order to make the search better. When I went to Toyota of North Miami seeking the help of professionals to buy a car, they lied, disrespected me and stressed me in such a way that I decided to write this review and recommend to everyone to look for alternatives when buying a car. When I found a special price online I decided to go to the dealership immediately in order to purchase the car that I wanted. As soon as I arrived with the special price found online, the salesman made a face of disgust and began telling my husband and I that the price shown did not have included other fees. Since we were already there, and had driven a long way, we decided to go on with the purchase. When the time came to sit with the financial specialist, nothing was explained regarding the contract, we were asked to sign the documents that after hours of debate and negotiation, we decided to finally sign in order to finally go home. When giving the down payment for the car, my card was charged twice the amount without any explanation or authorization on my part. When a home, we reviewed the contract, we saw that the finance rate was totally wrong and had nothing to do with what we had agreed on. The next day I went to the dealer, I let them know that this problem had occurred; no one however was allowed to help me except a specific financial specialist who at the time was not present and for whom I had to wait for a period of four hours. When I let them know that I was wrongly charged twice, Kori, the dealer manager told us that they had noticed the transaction was charged twice, but that they had instantly issued a refund into my account. I have not yet received this refund, I have asked the dealership to please give me a receipt for this transaction and they seem to have none available. All they state is that the refund, due to holidays that passed is still processing and can take up to 10 days. Please be advised that the dealer did change the finance rate, however I had to go through a lot in order to be attended in a courteous and professional matter. Please try to find a dealership that respects and treats you with professionalism instead of choosing this dealer that cares very little about their customer’s satisfaction and cares of nothing more than to rob their customers. More
by Gin H
Employees Worked With
Mark Anthony, Kory Kearney, Mark D'sa
December 17, 2014
Wonderful experience! We bought a car from Ruban and had a great experience, very friendly and helpful. Mike also made sure we were well taken car of, we got an excellent d We bought a car from Ruban and had a great experience, very friendly and helpful. Mike also made sure we were well taken car of, we got an excellent deal! More
by sus
Employees Worked With
Ruben Carrerou, Michael Diaz
December 05, 2014
Excellent service and amazing staff. Great people, good sellers who know how to satisfy customer requirements, without neglecting its objectives, great patience, especially Michael Diaz, Great people, good sellers who know how to satisfy customer requirements, without neglecting its objectives, great patience, especially Michael Diaz, it was a pleasure working with him and I'll definitely recommend him to my friends. Good for you guys! More
by YoYo20
Employees Worked With
Birmingham Guirand, Michael Diaz
November 30, 2014
Will never go there agaiN! The worst service i have ever had!! David Rodriguez was so rude and unprofessional! Did not take care about me and he didn't listen me at all! The worst service i have ever had!! David Rodriguez was so rude and unprofessional! Did not take care about me and he didn't listen me at all! More
by alileiro
Employees Worked With
David Rodriguez
November 21, 2014
Amazing Purchase with Joseph Province! With my overall experience purchasing a car, With Joseph Province I had the best one! got an excellent deal, he was honest throughout the entire proce With my overall experience purchasing a car, With Joseph Province I had the best one! got an excellent deal, he was honest throughout the entire process and it was just an amazing experience. More
by Derk Claussen
Employees Worked With
Joseph Province
November 19, 2014
Thanks Robertho!!! Thanks to Robertho's kindness I left pleased instead of PISSED! I got their at 7:00 am to have my car serviced. I did not have an appointment but that Thanks to Robertho's kindness I left pleased instead of PISSED! I got their at 7:00 am to have my car serviced. I did not have an appointment but that's why I got there early. A gentleman did the startup info and asked if someone had helped me before, I said yes Robertho. I didn't realized that I had to sit and wait 2 hrs before anything was done to my car. When Robertho arrived I was PISSED. He did the paper work and had my car done in 45 min. Thanks to him I was able make my next appointment. Thanks again to Robertho!!! He made my day!!! I really appreciate him. More
by Warday65
Employees Worked With
Robertho St-Surin
November 01, 2014
Took my car in for service Took my car into service November 1, 2014 my experience was very pleasant everybody was very professional and friendly and made you very comfortable i Took my car into service November 1, 2014 my experience was very pleasant everybody was very professional and friendly and made you very comfortable i've been to many different dealers before and this is probably the best experience I have ever had at a dealership I highly recommend North Miami Toyota More
by skydive
Employees Worked With
Wendy Morillo, Roberto Nieves
October 27, 2014
Great CPO Purchase Experience Bottom Line ----------- Location: Welcoming, Relaxing Personnel: Courteous, Professional Sales Process: Direct, Customer Sensitive Summary Bottom Line ----------- Location: Welcoming, Relaxing Personnel: Courteous, Professional Sales Process: Direct, Customer Sensitive Summary ------- Right after identifying the type of vehicle desired on-line, Michael Diaz was in contact and stayed in touch. On site, Michael made the selection process a breeze. No matter where the vehicles were, Michael made them available for a test drive. Once a selection was made, Michael displayed all the numbers and made sure everything was understood. Michael was clear, he demonstrated patience, and he was professional when a private moment was needed. The entire team was supportive and VERY accommodating. This is where you want to get your car! More
by JulesP3
Employees Worked With
Andres-Finance, Eddie Flores, Ruben Carrerou, Michael Diaz, Tony Zamoshchik
October 13, 2014
sale of car So my wife and I decided to get rid of our Luxurious Tahoe due to the gas spending. I contact this dealer for a used Camry hybrid...At first we were So my wife and I decided to get rid of our Luxurious Tahoe due to the gas spending. I contact this dealer for a used Camry hybrid...At first we were skeptical because there were a lot of type o's in the advertisement of the used vehicle we were interested in IE: Mileage and trim but we had the pleasure to work with Frantzy Dabel..Frantzy admitted there were type o's and helped us to find several different options/vehicles to pick from. Frantzy went the extra mile calling , emailing, etc. to get us in to he right vehicle. Although we didn't get exactly what we wanted for our trade-in Frantzy and his Manager helped us with other things to get us in the price range we needed to be at to purchase. There was no bullying, or ultimatum techniques used, (I have seen it all throughout the years) , there was just plain ole good customer service. I have bought many vehicles in my lifetime so far and have to admit Frantzy was one of the most easiest and pleasant sales men I have ever dealt with. Needless to say we left in the vehicle we wanted at the right price. I highly recommend Frantz and this dealer to everyone..Again thank you Frantzy!!! Jose and Normi Montalvo More
by djos
Employees Worked With
Mike Oruska, Birmingham Guirand, Frantzy Dabel
September 23, 2014
Excellent new car buying experience My experience with the TNM team was amazing. I'd been to another dealership before going to TNM, and the difference was night and day. There was no h My experience with the TNM team was amazing. I'd been to another dealership before going to TNM, and the difference was night and day. There was no high pressure sales manager, no inept sales person. We worked with Michael Diaz throughout the process, and he was friendly, courteous, and seemed really interested in getting us the car we wanted - not just selling what was on hand. Harry and Fouad were great at explaining the financing options, and the paperwork process with Mark was quick and efficient. We will definitely be going back when we're ready to trade-in or buy another vehicle, and we'll definitely recommend TNM to anyone looking for a Toyota or Scion. More
by Wendy Cummins
Employees Worked With
Harry Carasco, Fouad Jaaouni, Michael Diaz, Mark D'sa
