I had a great sales guy when I purchased all of my cars from Grappone. My sales person left and I was not happy with the lack of follow-up from his replacement. I guess I was just used to being treated like I was family. I called Portsmouth only because they had the Prius AWD color and package I wanted. Explaining my situation, I had hoped they would put together an aggressive deal up front (like Grappone always does), but instead they offered me no money off the sticker and a lot less for my trade. They moved to match my trade, but when I asked why they started at sticker my sales person explained that Prius was a popular model... da-de-da. I knew that Prius was losing market share and Toyota projections for sales were lowered for 2020, but I simply wanted the car. If I had the time and I had haggled using the Grappone quote I had in hand (a dick move), I'm sure that I could have gotten another $1,000 or more off the purchase. I simply did not want to have to lower myself or work that hard. Old school sales technique... worked well for them. I'll let them high-five each other for their great sales effort, but I will not forget that ugly feeling of getting taken advantage of the next time I buy. TBD if they treat me better up front the next time, or Grappone here I come.