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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews

3,653 Reviews of Toyota of Rockwall - Service Center

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July 19, 2023

Kevin explained everything when car was in for service. He was very thorough when he was going over our options. More

by Barrysb67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jul 19, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall, Barry. We appreciate your business and hope to see you again soon!

July 19, 2023

Everything the public sees is very clean and organized. Initial contact by the service representative was prompt. He asked all the appropriate questions to learn the problems with my vehicle. More

by ad_911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jul 19, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 19, 2023

Toyota of Rockwall is an asset to the community. It’s service and friendliness cannot be beaten! More

by Milly Cundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Jul 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Milly! We work hard to make sure our guests have an exceptional experience.

July 19, 2023

She was great! I appreciate that my car is older and you all keep it in great shape. More

by rebecca-parnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Toyota of Rockwall responded

Rebecca, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

July 19, 2023

Always a great experience. ..I get all of my services on my Tundra done at Rockwall Toyota...the dealership is top notch. More

by darenwise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, Daren! We appreciate you taking the time to leave us this wonderful feedback!

July 17, 2023

1. Slow in service when I arrived. Staff too busy talking to other staff 2. Took 4 hours for vehicle to be ready from a schedule service call for mileage / time, Oil change, tire rotation. Gald, I didn't More

by mdlspeaks
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
Jul 17, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your honest feedback and look forward to improving your next experience with us.

July 16, 2023

Excellent service advisor! Carl was so informative and thorough. I brought my car here because another Toyota dealer has such awful customer service. I’ll be taking my car h More

by tlee0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Jul 17, 2023 -

Toyota of Rockwall responded

Thanks for leaving us a review. We're glad to hear that Carl delivered such a great experience, and we look forward to working with you in the future!

July 14, 2023

Excellent dealership. service was on point .knowledgeable.customers are are treated with respect and kindness More

by olohigbe59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Jul 15, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 12, 2023

Very Professional Great Service and on time service. Nice people to have work on my Truck More

by Raymond Mcclard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Jul 13, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 12, 2023

Been going there since 2009. I always feel like me and my three Toyotas are welcome and appreciated. More

by tzonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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