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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews
Call Service Center (844) 208-1008

3,653 Reviews of Toyota of Rockwall - Service Center

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January 09, 2025

Very efficient and friendly. Got me in and out in under time expected. Very courteous! More

by REMONAW
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carl David
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Jan 10, 2025 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 09, 2025

We brought our Lexus in to repair the catch to the hatch back door. The electronic part was working properly. You installed a part but apparently disconnected the electronic part. When we called our advi More

by Lexie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 09, 2025

They would not honor warranty work from another dealership because Toyota was having issues with the national registry. So I had to tow my own vehicle to another Toyota dealership. More

by kyleecooper123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kawa Yahia
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Jan 13, 2025 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 08, 2025

Sam was great to work with while my car was in service. Will request him the next time I go in for service. More

by gina.engel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Toyota of Rockwall responded

Gina, Thank you for the kind words for our service department! We look forward to sharing your compliments with Sam and our team. Please don't hesitate to let us know if we can be of further assistance.

January 08, 2025

Quick and efficient service. Waiting area with refreshments is very nice. Everyone I interacted with were friendly and professional. More

by Carltonpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Toyota of Rockwall responded

Hello Carlton: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 08, 2025

No car wash or vacuum available. One hour wait with an appointment. Clean waiting room. More

by djjohnson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

January 08, 2025

The service was great and on time. They took an hour for a while we were enjoying a coffee More

by edith97x2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2025 -

Toyota of Rockwall responded

Edith, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

January 07, 2025

As a customer, I am satisfied by the service provided by the Toyota of Rockwall. The shuttle driver was professional as well. More

by rafobakht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

January 06, 2025

They always take care of me like family. Clean house, very nice workers and clean restroom. More

by andrew keodara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Toyota of Rockwall responded

Andrew, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 05, 2025

I was really satisfied for the job done. Thanks once more for your help, your professionalism, and the quality of the service More

by evfomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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