Toyota of Rockwall - Service Center

They are very professional and courteous. There customer service is top notch. The communication with the staff is always awesome. :) There customer service is top notch. The communication with the staff is always awesome. :) More

I was told it would be a 45 minute to an hour wait, which would have worked out. But it took an hour and 45 minutes and another 15 minutes waiting on the cashier to get back from working on a car rental. I w would have worked out. But it took an hour and 45 minutes and another 15 minutes waiting on the cashier to get back from working on a car rental. I was not able to make my other two appointments I had that day, because of this. More

Everything about this service department is about how to make more money. My truck was serviced with a multi-point inspection as normal two to three times a year and then my catalytic converters were stolen make more money. My truck was serviced with a multi-point inspection as normal two to three times a year and then my catalytic converters were stolen four weeks after service. A few days after dropping it off they did a multi-point inspection again and found 4,600 in additional repairs they wanted to do for me that were not covered by Toyota Care and thought I might want to get the work done while my truck was waiting for parts. After I declined my service advisor never called me again. I eventually spoke to a manager (not the service manager that was never in) and didn't get my truck back until four months later. I spoke to Toyota's corporate team but even then they seemed to feel that since they had given me a loaner, a Corolla in place of my Tundra, that I should have been happy about all of this. I would have been happy had they not tried to gouge me in the first place and been honest with me when I dropped the truck off that it would take four months to get it fixed. This is even after I agreed to pay a 640 referal fee which was supposed to expedite the parts once they were in stock. If that got them to me in four months I feel sorry for anyone who didn't pay it. This was my last trip to this dealer. My truck is going back to the dealer I bought it from for service (I'll make the drive) and for my Lexus I already started doing the same. More

I was there at n march for a regular maintenance and it wasn’t diagnosed the problem that I had and I have to tale the car again for a diagnostic wasn’t diagnosed the problem that I had and I have to tale the car again for a diagnostic More

My vehicle recall was completed the same day. My vehicle was also washed and vacuumed. My vehicle was also washed and vacuumed. More

The service was very fast. Friendly and courteous. Clean environment and comfortable chairs to wait. I highly recommend Toyota Rockwall Friendly and courteous. Clean environment and comfortable chairs to wait. I highly recommend Toyota Rockwall More

I loved texting what repairs were needed and how long it would take. Very nice and professional. would take. Very nice and professional. More

Took my 2015 Toyota Sienna in for it's 80,000 mile service and was in and out quickly and with no "surprises"! service and was in and out quickly and with no "surprises"! More

It’s very quick and easy to get in and out to have my service done. service done. More

Very friendly and efficient. Service needs were thoroughly and patiently explained. Very kind in every response. Great service. Service needs were thoroughly and patiently explained. Very kind in every response. Great service. More