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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,701 Reviews
Call Service Center (844) 208-1008

3,701 Reviews of Toyota of Rockwall - Service Center

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April 05, 2022

If you come for oil change bring your pillow you going to wait 2 to 3 hours More

by niho
Recommend Dealer
No
Employees Worked With
All of them is the same everybody try to get some extra money from your pocket
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Apr 22, 2022 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 04, 2022

Good service very respectful and friendly the facility is very clean the employees are very helpful More

by nguyen988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

April 04, 2022

My first experience was coming in to get my cargo cover put in. It took about 45 minutes for Dan to locate the cover. I was told it was because a new stock person had put it in the wrong place. More

by raysbarandgrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
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Apr 05, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

April 04, 2022

Great service everytime I am there. Communication is quick and waiting area makes working easy. More

by larry.rascoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Kevin McGuire
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Apr 04, 2022 -

Toyota of Rockwall responded

Thank you so much for your kind words, Larry, and for taking the time to leave us this wonderful feedback!

April 02, 2022

Excellent dealership. The staff is excellent and it’s priced competitively. Thanks for being great!!! More

by VIVELEGUERRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 01, 2022

They were very friendly and personable. Came out to greet meet quickly and got me taken care. More

by Bford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Apr 04, 2022 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

April 01, 2022

Work was completed quickly. Almost a 5-star but my service rep did not apply the coupon we agreed. I had to go back and square that away which he gladly did. More

by bartlett825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Apr 04, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 01, 2022

Service was excellent and fast and I like it my car was clean i will go back to your dealer More

by Johnandsiokcollier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 31, 2022

Excellent service. Employees knew exactly what they were doing and car finished on time. I would the services More

by Deborahs18Deborah Stinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Carlos Perez, Kevin McGuire, Larry Davis, Josue Gutierrez, Juan Moran, Cesar Martinez
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Mar 31, 2022 -

Toyota of Rockwall responded

Deborah, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

Mar 31, 2022 -

Toyota of Rockwall responded

Deborah, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 30, 2022

The service people were great ! The waiting area was nice! The work was completed quickly ! More

by princessdm78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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Mar 31, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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