Toyota of Santa Fe - Service Center

Great customer service. Employees kept me updated through out my wait time. Quick check in Employees kept me updated through out my wait time. Quick check in More

The service desk personnel are outright RUDE. When I escalated to service Manager he was good, but the young man at the service desk was so rude he should be fired. When I escalated to service Manager he was good, but the young man at the service desk was so rude he should be fired. More

I'd recommend this dealer with caveats. They continually try to upsell me on services I don't need (both per the owner's manual and in consultation with other, non-dealer mechanics), AND th They continually try to upsell me on services I don't need (both per the owner's manual and in consultation with other, non-dealer mechanics), AND they have now instituted a 3% fee for using a credit card. I expressed my displeasure with the new fee if I choose to use a credit card. The service tech said it was a corporate Toyota decision, not a local dealer decision. I'm not sure I believe that. In any case, beware of being continually pressured to have services done that are not necessary, and of this new (August 2025) credit card fee. More

Roger, Carl and the other service staff I encountered were all friendly, attentive, and knowledgeable-- I was nervous to take my RAV4 to the dealership for service because I thought it would be too expen were all friendly, attentive, and knowledgeable-- I was nervous to take my RAV4 to the dealership for service because I thought it would be too expensive, but it was less than expected and the level of service far surpassed my expectations. I'm really glad to have such a great Toyota service dept. here in Santa fe! Oh, and Ernie got me to and from my home as quick as can be-- 5 star service all around! More

Since my 2013 Tacoma has over 328,000 miles I rely on this service center to advise me on how to keep my truck running smoothly. So far, so good. Gives me great peace of mind. this service center to advise me on how to keep my truck running smoothly. So far, so good. Gives me great peace of mind. More

Very fast, efficient and knowledgeable service. Comfortable waiting room. Always a pleasant experience at the service center. Comfortable waiting room. Always a pleasant experience at the service center. More

Roger and Carl were very clear and competent about some challenging issues during a busy day. challenging issues during a busy day. More

Very efficient and communicated well. Service advisor Adrian Medina and shuttle driver Francisco Ortega ROCK!! Everything went as planned and scheduled. No surprises. Very professional an Service advisor Adrian Medina and shuttle driver Francisco Ortega ROCK!! Everything went as planned and scheduled. No surprises. Very professional and courteous. Loving this dealership!! More