Toyota of Santa Fe - Service Center

I arrived at 8:00 on Friday to drop off my Grand Highlander for a recall and routine maintenance that Roger told me would take all day. While I waited for my ride, I sat in the main lobby to wait o Highlander for a recall and routine maintenance that Roger told me would take all day. While I waited for my ride, I sat in the main lobby to wait on someone in Finance to show up to get a printout of my sales contract. First thing I noticed as the staff started to arrive was how happy and motivated they appeared. Says a lot about management. Klinsman in Finance arrived and I told him what I needed and he was eager to help and printed out my documents quickly. When I returned at the end of the day to get my car, Roger explained that the recall took longer than anticipated and apologetically told me I would have to come back to have my windshield replaced, which was not a problem. When I choose a dealership it is based on how well organized and efficient the Service Department is run. Everything about Toyota of Santa Fe reflects excellent management and efficiency - from the well thought out comfort of the service waiting area to the texts I receive giving me progress updates. When employees are happy, so are the customers. We’ll done! More

Phone staff are horrible. Phone system down. Regret my fifth purchase at this store, there won’t be a sixth. Phone system down. Regret my fifth purchase at this store, there won’t be a sixth. More

I have used this dealership to service my Highlander since moving to Santa Fe in 2002, and I would not go anywhere else. Everyone is so friendly, helpful and professional. Roger is my to-go service t since moving to Santa Fe in 2002, and I would not go anywhere else. Everyone is so friendly, helpful and professional. Roger is my to-go service technician, and he explains everything in detail, including worst case scenarios. He is easy to reach by phone. They provide a courtesy shuttle, and both drivers are so nice. They have been with this business for years, so getting a ride from them is very pleasant. I would not hesitate to recommend this business to others. More

Efficiency, respectful, knowledgeable, organized, friendly. On time, reasonable waiting time. Easy access to service location, friendly. On time, reasonable waiting time. Easy access to service location, More

Daniel Guerrero was the lead technician in providing transmission service for my vehicle. After finding a slow leak in the transmission, he showed me photos, provided a thorough explanation and discusse transmission service for my vehicle. After finding a slow leak in the transmission, he showed me photos, provided a thorough explanation and discussed an action plan to address it. Daniel is very knowledgeable. I am very grateful for his professionalism and high level of customer service. More

The technician was really great about communicating with me. The scheduling department did not have the knowledge I needed however, the technician was really great about communicating with me. me. The scheduling department did not have the knowledge I needed however, the technician was really great about communicating with me. More

Great customer service - they remind you when you need to bring your car in; take care of you right away; get the service done quickly. You gotta' love it. bring your car in; take care of you right away; get the service done quickly. You gotta' love it. More

Terrible recent service experience after many years as a customer. Brought in because the heater wouldn't turn off. They didn't fix that problem and instead charged us over 2K for a bunch of other things, i customer. Brought in because the heater wouldn't turn off. They didn't fix that problem and instead charged us over 2K for a bunch of other things, including new tires. We called to resolve, and all we got were defensive excuses and the promise of a call from manager that never came. Still haven't heard back. We just feel cheated. More

I love Toyota and feel well taken care of…Always friendly immediate help from Izaiah and the crew, whenever I need anything and often identify potentially dangerous things I didn’t know were broken. They are immediate help from Izaiah and the crew, whenever I need anything and often identify potentially dangerous things I didn’t know were broken. They are my team!! More

I used their Express Service which was very user friendly. East to schedule. Very nice personnal. friendly. East to schedule. Very nice personnal. More