Toyota of Santa Fe - Service Center

I had no appointment. They worked me in and took care of everything. Really helpful. My first hybrid, so I'm totally clueless. So questions were probably dumb. But they an They worked me in and took care of everything. Really helpful. My first hybrid, so I'm totally clueless. So questions were probably dumb. But they answered them. Very laid back, super friendly. More

They took my car even though I was late. They were able to get the oil change in a timely manner’s They were able to get the oil change in a timely manner’s More

Exellent service. Great customer service. . Bathrooms were clean. The time for my repairs was not bad. Great customer service. . Bathrooms were clean. The time for my repairs was not bad. More

I appreciate getting to work with Daniel when my Tacoma needs to be serviced. Daniel has thorough knowledge of the workings of my vehicle and has made some excellent recommendations. He is also honest an needs to be serviced. Daniel has thorough knowledge of the workings of my vehicle and has made some excellent recommendations. He is also honest and lets me know when something doesn't need to be done right away and can be watched during upcoming service appointments. Daniel provides great customer service. More

Fast and easy check in, efficient people during check in, the work was completed in a reasonable amount of time, finally easy check out. The pricing seemed reasonable. the work was completed in a reasonable amount of time, finally easy check out. The pricing seemed reasonable. More

Phone staff are horrible. Phone system down. Regret my fifth purchase at this store, there won’t be a sixth. Phone system down. Regret my fifth purchase at this store, there won’t be a sixth. More

I arrived at 8:00 on Friday to drop off my Grand Highlander for a recall and routine maintenance that Roger told me would take all day. While I waited for my ride, I sat in the main lobby to wait o Highlander for a recall and routine maintenance that Roger told me would take all day. While I waited for my ride, I sat in the main lobby to wait on someone in Finance to show up to get a printout of my sales contract. First thing I noticed as the staff started to arrive was how happy and motivated they appeared. Says a lot about management. Klinsman in Finance arrived and I told him what I needed and he was eager to help and printed out my documents quickly. When I returned at the end of the day to get my car, Roger explained that the recall took longer than anticipated and apologetically told me I would have to come back to have my windshield replaced, which was not a problem. When I choose a dealership it is based on how well organized and efficient the Service Department is run. Everything about Toyota of Santa Fe reflects excellent management and efficiency - from the well thought out comfort of the service waiting area to the texts I receive giving me progress updates. When employees are happy, so are the customers. We’ll done! More

I have used this dealership to service my Highlander since moving to Santa Fe in 2002, and I would not go anywhere else. Everyone is so friendly, helpful and professional. Roger is my to-go service t since moving to Santa Fe in 2002, and I would not go anywhere else. Everyone is so friendly, helpful and professional. Roger is my to-go service technician, and he explains everything in detail, including worst case scenarios. He is easy to reach by phone. They provide a courtesy shuttle, and both drivers are so nice. They have been with this business for years, so getting a ride from them is very pleasant. I would not hesitate to recommend this business to others. More

Efficiency, respectful, knowledgeable, organized, friendly. On time, reasonable waiting time. Easy access to service location, friendly. On time, reasonable waiting time. Easy access to service location, More

Daniel Guerrero was the lead technician in providing transmission service for my vehicle. After finding a slow leak in the transmission, he showed me photos, provided a thorough explanation and discusse transmission service for my vehicle. After finding a slow leak in the transmission, he showed me photos, provided a thorough explanation and discussed an action plan to address it. Daniel is very knowledgeable. I am very grateful for his professionalism and high level of customer service. More