We went here on Saturday, 9/1/18 with my brother to purchase his first car. We were helped by Austin Tull-Cochrane. We looked at cars for approximately 20 minutes before Austin approached us. We thought ok, their parking lot is full so maybe they are busy and tried to look beyond that. That was our first mistake. My brother test drove the car he liked and we told Austin at that point what he was looking for payment wise, what he could put down and explained how we were on a time restraint. My brother was only down for the weekend as he is active military and we were only in Sarasota due to my daughter being in a soccer tournament. We arrived at the dealership at 1130. After the test drive, talking with Austin inside and him going to the finance office several times to banter, it was now 1230. My brother expressed the type of car he wanted (color and moon roof), Austin assured us that there was one at another dealership approximately 25 minutes away and that he would go and get it. We then talked with Blake Crismon and he brought us back to his office. With the agreed amount down, they could get his monthly payments to what he wanted. Blake had my brother sign a paper stating he agreed to the amounts and then took a deposit so that they could get the car. We left there at 1:00 and went to my daughters soccer game with the expectation that we would be back afterwards to get the car. It was not until after 5 that my brother received a call from Austin stating that the car is not ready at the other dealership and only tinted halfway. He said they would not have it until Tuesday. We immediately asked to speak the manager when we got there and stated that we would be back by 6. When we went back, we spoke with David Columber. David came out and said that he was just briefed in the Finance Office of what was going on when we got there. (This is disappointing as we specifically asked to talk to a manager when we returned) David was accompanied by Austin. I stated that we did everything on our side, explained the time frame we were in, gave them all pertinent information and even provided a deposit for the car that was told to us we would have. It took over 4 hours for them to call and say it couldn't happen. Austin stated that he had other customers during that time, although we were the customers first so I'm not sure how they took precedence. David stated that not being able to secure the car from the other dealership happens. He said it's very rare but it is out of their control. Where I come from, you don't promise something that you can't deliver and if something like that happens you don't wait to tell the paying customer minutes before they are supposed to back. Very poor customer service! David refunded the deposit and I assured him that a review would be left. So here it is. I would avoid this dealership unless you like playing the runaround game!!