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Toyota of Surprise

Surprise , AZ

3.8
85 Reviews

13543 North Autoshow Avenue

Surprise , AZ

85388

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Showing 85 reviews

May 23, 2025

Great people and great service. I would recommend Toyota of Surprise to everyone for both Service and Sales. More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
May 20, 2025

Got my parts in asap and the install was quick. They kept me updated during my short wait and I had a relaxing time with a hot drink in the lounge. More

by arozsi60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken, Tristan
May 27, 2025 -

Toyota of Surprise responded

Thank you for your kind words and positive feedback! We're glad to hear about your pleasant experience at Toyota of Surprise.

May 20, 2025

Excelente atencion, buen service de mantenimiento del carro. Desde la programacion del mantenimiento, recibimiento del carro y entr ga. More

by Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo, pero fue muy amable
May 27, 2025 -

Toyota of Surprise responded

Nos alegra saber que nuestro equipo en Toyota of Surprise le brindó un buen servicio. Estamos aquí para ayudarle con lo que necesite.

May 17, 2025

Excellent service provided by my advisor Tristen Hall. He kept me updated on the status of my vehicle and provided information on a recall that will need to be repaired once Toyota provides the solution. More

by Gwsebastan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Hall
May 27, 2025 -

Toyota of Surprise responded

We're glad you had a great experience with our team at Toyota of Surprise. Keeping you informed is important to us. Thank you for the review and drive safe!

May 15, 2025

Don't waist your time, or money. Erik in service department is a negative five stars. Save yourself the headache and bring your vehicle anywhere else. More

by mygirls132927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Soriano
May 27, 2025 -

Toyota of Surprise responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your recent experience with our Service Team. Can you please email me with your preferred contact information? I appreciate your time! Larry Tabloff General Manager Toyota of Surprise ltabloff@penskeautomotive.com

May 14, 2025

My service adviser was very courtesy and efficient and looked after my concerns for the road trip we had planned More

by Gary L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Clark
May 27, 2025 -

Toyota of Surprise responded

We appreciate your feedback and are glad to know our team could assist with your road trip preparations. Safe travels from Toyota of Surprise.

May 09, 2025

They expected me at my appointment time made in advance, I offered to wait at the dealership. They offered me a ride if at any time I changed my mind, my service took the amount of time they projected. Th More

by saragivens48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Luna and Tristan Hall
May 27, 2025 -

Toyota of Surprise responded

Thank you for sharing your experience with us. We're pleased to see everything went smoothly and look forward to providing more great service next time!

May 07, 2025

Really good service dept. They kept me informed through the whole process. Gave me an update on what was coming up for service. More

by craiged62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
May 27, 2025 -

Toyota of Surprise responded

Thank you for sharing your experience with our service department. We're glad to hear that everything went smoothly during your visit.

May 05, 2025

If you want a genuine honest service advisor to work with Kenneth Cruz at Toyota Surprise is your guy! More

by jasminpcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Cruz
May 04, 2025

Staff always friendly and professional. Lounge is always clean. Received video regarding maintenance on vehicle. More

by Corgi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
May 27, 2025 -

Toyota of Surprise responded

We're pleased that you appreciated our team's professionalism and the video feature during your visit to Toyota of Surprise. Happy driving!

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