Toyota of Surprise

Toyota of Surprise was worth the trip from Tucson to purchase our Toyota Crown Signia. Negotiations were professional, and the price we paid was reasonable. This dealership is well organized, with an purchase our Toyota Crown Signia. Negotiations were professional, and the price we paid was reasonable. This dealership is well organized, with an electronic signing process for documents that made the final steps quick and painless. We had already driven the car and negotiated a price, so we were just there to pick it up. Nonetheless, Kim took us out for a test drive before delivery and gave us an outstanding tutorial on all the features of the Crown Signia. Even for this buyer who is familiar with technology and had researched the car thoroughly, it was helpful and thorough. Having purchased several cars in my lifetime, I found this to be the best dealership experience of them all. Professional, painless, and helpful describe our experience. More

Kim was amazing! Made the process very easy and also went above and beyond to make sure I drove home with my dream truck! Made the process very easy and also went above and beyond to make sure I drove home with my dream truck! More

I went to Toyota of Surprise and I Have Never had such a Great car buying Experience, the sales Manager Tony made everything so easy and smooth and stress free!! I would recommend anyone looking to buy a c Great car buying Experience, the sales Manager Tony made everything so easy and smooth and stress free!! I would recommend anyone looking to buy a car to go see Him! More

Excellent experience from start to finish did most of the work over the phone. Offered me more than anyone else on my trade over the phone and stuck to that number when I got there not like other dealers tha work over the phone. Offered me more than anyone else on my trade over the phone and stuck to that number when I got there not like other dealers that lie and try and find wrongs with the trade. Fernando was an excellent salesman very professional and tended to everything I asked for. From start to finish best salesman I’ve ever had. I highly recommend this dealership as you definitely won’t spend your whole day there. More

Great customers service , Jon Casado helped me alot so , thank you jon and the management for your hospitality and great service thank you jon and the management for your hospitality and great service More

Nice dealership to purchase a Toyota Rav 4. Thanks Tony for helping with getting us into our new car Thanks Tony for helping with getting us into our new car More

Once again, just two months later, we had the pleasure buying our second Toyota from Keith Willis at Surprise Toyota. To say Keith made the process of buying another Toyota as smooth as possible is an und buying our second Toyota from Keith Willis at Surprise Toyota. To say Keith made the process of buying another Toyota as smooth as possible is an understatement of the service he provided. Keith is very personable, upfront and goes the extra mile to meet or exceed your needs. We highly recommend Keith Willis at Surprise Toyota. More

Scott McEwan is OUTSTANDING ! !! Excellent Customer Service Everytime Great place to buy your next car !! Excellent Customer Service Everytime Great place to buy your next car More

Great sales person that we dealt with. Kim made us want to come back and buy a Toyota! And we did! Kim made us want to come back and buy a Toyota! And we did! More

I brought my 2024 Tacoma in for factory warranty work, including multiple recalls and a primary issue where the truck constantly thinks a trailer is attached when it isn’t. I worked with Jacob, and they k including multiple recalls and a primary issue where the truck constantly thinks a trailer is attached when it isn’t. I worked with Jacob, and they kept the truck for a full day. I was told it needed a software update and that a recall addressed this exact problem. The next day I got the call that everything was fixed and ready for pickup. I didn’t even make it out of the service port before the exact same warning popped up on the dashboard. Nothing had changed. I went back inside to speak with a service advisor. Jacob had already left for the day, so I explained the situation to another advisor. Instead of trying to help, he immediately gave me attitude, said he had “no clue” about the truck’s history, and came off snarky and unprofessional. There was no ownership, no attempt to resolve the issue, and no concern that I had just wasted a full day without the problem being fixed. What makes this more disappointing is that I’ve purchased a used vehicle from this dealership in the past and had a genuinely good experience, which is why I came back for service. Unfortunately, this visit was the complete opposite and a major letdown. At that point, I left and went to another dealership to try to get the issue properly addressed. Extremely disappointing experience from start to finish — poor communication, poor service follow-through, and unprofessional staff. I won’t be returning here for any future service. More