Toyota of Surprise

Scheduling was easy. Check in was quick, Paul was helpful. The waiting area was comfortable and provided ample seating. Check in was quick, Paul was helpful. The waiting area was comfortable and provided ample seating. More

The service at Toyota in surprise is very Friendly and respectful and wait times not bad respectful and wait times not bad More

Fantastic service today. I am so glad that I got the warranty. This is my 3rd vehicle that I have purchased from this dealer. I am so glad that I got the warranty. This is my 3rd vehicle that I have purchased from this dealer. More

Ken had bad news for me but delivered as best he could. The car wash they did was amazing The car wash they did was amazing More

Surprise Toyota has always been great for us. Good customer service I recommend Anthony for sells. Good customer service I recommend Anthony for sells. More

I have purchased my last two Toyota cars from this dealer. I’ve always been impressed with the quality service I’ve received there. Such professionalism is something I value! dealer. I’ve always been impressed with the quality service I’ve received there. Such professionalism is something I value! More

Chris, our Service Rep, was friendly and timely. The wait was under 2 hours for service and the waiting room was clean and professional The wait was under 2 hours for service and the waiting room was clean and professional More

Dear Toyota of Surprise Team, I am writing to express my extreme dissatisfaction with my recent purchase of the Ram 1500. What should have been a straightforward and positive experience has turned into a my extreme dissatisfaction with my recent purchase of the Ram 1500. What should have been a straightforward and positive experience has turned into a series of unresolved issues, leaving me frustrated, disappointed, and questioning the integrity of Toyota of Surprise. The buying process, while meeting deadlines, was rushed and disorganized. Although Hannah Frimer was attentive, her approach often felt overly aggressive, especially during the finalization of the deal and down payment. This created a high-pressure environment that detracted from the overall experience. Adding to my frustration, the truck was not even detailed before delivery—it was merely washed on the outside. While I accept responsibility for not insisting on proper detailing, this oversight reflects a lack of attention to detail on your part. The vehicle itself has been a constant source of frustration. Within 24 hours of driving it off the lot, the battery completely failed. While it was replaced, I cannot understand how such a basic issue wasn’t identified and addressed prior to the sale. The problems didn’t stop there. After returning from a trip to Vegas, I discovered the truck was leaking oil. Upon bringing it back to Toyota of Surprise, I was told the issue appeared to be a valve cover gasket problem. Dodge later confirmed this was under warranty but also stated the leak was caused by a sloppy oil change performed by Toyota of Surprise. Despite Shane from your service team—who has been the only bright spot in this experience—advocating on my behalf and making multiple efforts to address the issue, the oil leak persists. After parking the truck for two weeks and finding the issue unresolved, Shane arranged for it to be sent back to Dodge. Yet, 43 days after purchase and numerous service visits later, the truck is still leaking oil. It is unacceptable and shameful for a reputable dealership to sell vehicles with such unresolved issues. On top of that, I feel misled into purchasing a warranty that is now being relied on to fix problems that should never have existed in the first place. At this point, my trust in Toyota of Surprise is severely damaged. I demand immediate and decisive action to fully resolve these issues. This ongoing situation has been both exhausting and deeply disappointing, and I expect better from a dealership of your reputation. Thank you for addressing this matter with the urgency it deserves. I look forward to your prompt response and a resolution that demonstrates accountability and restores my confidence in your dealership. Sincerely, Herb Collins More

I had hoped that Toyota of Surprise would address the issues outlined below, allowing me to provide a positive review; however, this was not the case. Despite my efforts to resolve these issues directly issues outlined below, allowing me to provide a positive review; however, this was not the case. Despite my efforts to resolve these issues directly with the dealership, the situation has unfortunately not improved. On July 17, 2024, I purchased a new Toyota Highlander from Toyota of Surprise. Although my initial interaction with Kim was pleasant, I encountered several problems. Kim, while friendly, lacked comprehensive knowledge about the vehicles. I specifically requested a Toyota Highlander XLE AWD with a tow package. Kim showed me a 2024 Toyota Highlander XLE and assured me it met all criteria except for the tow package, suggesting it could be added later. However, it appears Kim misunderstood the vehicle’s features, as the vehicle I purchased is front-wheel drive, not all-wheel drive. She misunderstood the “snow” button as indicative of all-wheel drive (photo attached). It was only when my father visited that he informed me I had been taken advantage of. Additionally, I was advised to take my cargo cover from my old vehicle, under the impression it would fit the new one. It did not, and I later discovered that the new vehicle already came with a cargo cover, though it was not readily apparent due to insufficient guidance from the dealership after I had already purchased an after-market cover. Moreover, there have been complications with the administration department. I was initially informed that my vehicle plates would be transferred, but this did not occur as promised. After receiving new plates in the mail, I inquired about the transfer and was directed to the DMV; after spending two hours at the DMV, I was advised that this was the dealership’s responsibility. The dealership acknowledged this was their responsibility and the plates were eventually transferred, although I was erroneously charged $712.00 in vehicle license tax. Despite explaining that as an Active Duty Military non-resident, I am exempt from this tax, my concerns were dismissed, because all they heard was, “I am from Colorado and don’t have to pay Arizona tax.” While I recognize that the General Manager has been commendable, these issues suggest a broader problem with how the dealership handles vehicle sales and administrative matters. Although I have had no issues with the service department, these experiences have left me disappointed with the purchasing process and advise going elsewhere to purchase a vehicle. More