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Toyota of Surprise

Surprise , AZ

3.6
77 Reviews

13543 North Autoshow Avenue

Surprise , AZ

85388

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Showing 77 reviews

May 17, 2019

Knowledgeable, Courteous and Efficient. Saul in sales was great to work with. Knew all the details on the car. Was very transparent with my options. There wasn’t any hidden surprises. More

by wesradford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul and Eric
May 18, 2019 -

Toyota of Surprise responded

It is a joy to learn Saul and Eric took great care of your visit. If there is anything else we can for you, please let us know. We hope you enjoy driving your vehicle. Thank you!

May 14, 2019

Customer First time there for 10k service Everything went great and they did a beautiful job cleaning my truck as well Staff were professional and efficient More

by Tundra liver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 15, 2019 -

Toyota of Surprise responded

Hi there, thanks for the great review! We are so happy to hear our team has provided you with excellent service. It was a pleasure working with you. We hope to see you again!

May 14, 2019

Received basically what I wanted. I liked my previous Toyota and decided I wanted to lease another one. I was lucky enough to get Scott for my salesman. He listen to me and help to get More

by larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
May 15, 2019 -

Toyota of Surprise responded

Hi Larry, thank you for the great review! We are happy to hear you've received excellent service from Scott! Congratulations on your new Toyota! We hope to see you in the future!

May 13, 2019

Great service The service was great. They did a great job on my vehicle. Will continue to bring my car for future service and will recommend their services to other More

by Chavez, Chris311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald
May 14, 2019 -

Toyota of Surprise responded

Thank you for sharing! We look forward to your future visits!

May 09, 2019

Best dealership in the valley and I talked to everyone My 2019 Toyota 4Runner TRD premium had two miles on it when I got it. David the salesman was great with me. He was frendly and very informative. I g More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
May 10, 2019 -

Toyota of Surprise responded

Scott, thank you for sharing your experience regarding David and your visit. Honesty is a very important trait to our team and we strive to maintain it. Congratulations on your new 4Runner. They are excellent vehicles. Let us know when we may further assist you.

May 06, 2019

Oil Change Great service! I wanted to give 5 stars, but I noticed an oil leak the next morning which I did not have before the oil change. Have to go back to Toy More

by JDECJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
May 06, 2019 -

Toyota of Surprise responded

Hello, Thank you for reaching out to us. I am sorry to hear that the oil leak situation has caused you any inconvenience. Please reach out to me if you would like to follow up on your experience. I would like to ensure that your experience is outstanding, and please do not hesitate to email me at lgoldstein@penskeautomotive.com. Thank you, Lew Goldstein General Manager Toyota of Surprise

May 02, 2019

Fast and friendly I’m giving the rating I have because Toyota helped me in my new vehicle and they treated me with respect and kindness. Felt like home with the great c More

by Peterthecarguy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
May 03, 2019 -

Toyota of Surprise responded

Hi Peter- Thank you for taking the time to write a review. We are thrilled to hear Chris went above and beyond to assist you with a high level of customer service throughout the process. Hope you're enjoying your new vehicle and we look forward to seeing you again!

May 02, 2019

Excellent service! Ron Carter’s customer service is beyond exceptional. He was kind and listened to me and never tried to push anything on me. I was contemplating purcha More

by nursejen01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Carter
May 03, 2019 -

Toyota of Surprise responded

Thank you for the positive feedback! We are happy to know that your experience with us went well and that Ron provided you with exceptional customer service by being kind and attentive. It is great to know that you are happy with your Toyota and we truly appreciate your kind words. We look forward to any future visits.

May 02, 2019

Buying a new van This dealership was very helpful in finding the van that we wanted . They didn't have what we wanted in stock so they searched for a dealership that h More

by art-torgie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Franciscus
May 03, 2019 -

Toyota of Surprise responded

Thank you for the positive feedback! It is wonderful to know that you find our dealership to be helpful, especially Christopher who provided you with the best customer service. We are also happy to know that we were able to find you the vehicle you were looking for and we hope that you will visit us again soon!

May 02, 2019

Amazingly Awesome Experience!!!!! Chad in the Service department was INCREDIBLE!!!!!! He was extremely patient and very knowledgeable. He answered all of my questions and it was such a More

by Kristyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Hinson
May 03, 2019 -

Toyota of Surprise responded

Kristyn, thank you for the positive review and rating! We are so glad to know that Chad in the Service Department was incredible during your visit by being patient, knowledgeable, attentive, and making the process go smoothly. We appreciate you recommending Chad and we hope that you will continue to visit us in the near future!

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