Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Surprise
Surprise , AZ
74 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 74 reviews
July 30, 2018
Great Customer Service Narrowed it down to a Mazda CX5 and they happened to have one! Roxanne was a superstar in making the deal work! The paint guy went above and beyond Narrowed it down to a Mazda CX5 and they happened to have one! Roxanne was a superstar in making the deal work! The paint guy went above and beyond fixing a blemish that I couldn't live with and it was ready to go by the time my husband got back into town! They were very easy to work with! Thanks for everything! I love my new vehicle! More
by Sassy Red Mazda
Employees Worked With
Roxanne
May 10, 2018
Bait and switch Manager Preston gave me a quote over the phone for out the door Corolla, he added $500 when we got there. Bunch of liars, don't deal with Surprise Toy Manager Preston gave me a quote over the phone for out the door Corolla, he added $500 when we got there. Bunch of liars, don't deal with Surprise Toyota!!! More
by Cristian
Employees Worked With
Preston
May 08, 2017
Two vehicles for service It is not often if ever you receive service that is above and beyound what you pay for, but that is the case with toyota of surprise. They fix things It is not often if ever you receive service that is above and beyound what you pay for, but that is the case with toyota of surprise. They fix things that other dealers where not able or did not try to fix. They don't invent repairs to make more money. More
by Lynn Hosek
Employees Worked With
Junior Solorio
July 15, 2016
Not a pleasant experience I have been shopping for a new Tacoma for some time. I have a trade which is in great condition so I am in no rush to buy. I found a Tacoma that match I have been shopping for a new Tacoma for some time. I have a trade which is in great condition so I am in no rush to buy. I found a Tacoma that matched everything I was looking for at Toyota of Surprise. I had been corresponding with the online internet sales manager online about this particular truck. We had an appointment scheduled at a specific date and time. When I arrived the truck was no where to be found. He kept me waiting for a very long time and then made up a bunch of excused as to why the truck was no longer there. He kept blaming other people and never once took accountability for his mistake. When it came down to it he was trying to sell me a truck I didn't want. I asked for him to work with me to get the exact truck I wanted and all he wanted to do was argue with me and make me feel stupid for requesting him to search and attempt to get me my exact vehicle. He was rude and extremely unprofessional. I thought it was funny that a guy who was boasting about how hassle free "non-commissioned" their dealership was he ended up being one of the most pushy confrontational, incompetent sales people I have ever had when trying to buy a car. Nice dealership but small selection and if you get stuck working with the internet sales manager I would highly recommend requesting another associate. More
by Tacomaguy2016
Employees Worked With
Graham Faria
