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Toyota of Surprise
Surprise , AZ
85 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 85 reviews
March 03, 2019
Three strikes - in one trip. Two weeks ago I scheduled a service appointment for my girlfriends son's Prius. Yesterday I was called to verify the appointment with Ken at 9:00 AM t Two weeks ago I scheduled a service appointment for my girlfriends son's Prius. Yesterday I was called to verify the appointment with Ken at 9:00 AM today - so far so good. When I showed up this morning after wandering around to find someone to help me I was told Ken doesn't work Saturdays (strike one) and that someone would be with me in 15 minutes, 30 minutes later and still no service advisor - it would be another 15 minutes (strike two) - and after another 15 minutes still no advisor and I was told their shuttle driver had failed to show up for work and that the sales staff are not allowed to shuttle customers (strike three) Seems selling cars is more important than customer service - sad to see this is what is acceptable at a Toyota dealership - especially one as new as the Surprise dealership. Anyone can sell you a car - but only a dealer who wants to take care of their customers provides quality service. More
by Lacrosse
Employees Worked With
Ken was to be my contact but he was a no show.
July 30, 2018
Great Customer Service Narrowed it down to a Mazda CX5 and they happened to have one! Roxanne was a superstar in making the deal work! The paint guy went above and beyond Narrowed it down to a Mazda CX5 and they happened to have one! Roxanne was a superstar in making the deal work! The paint guy went above and beyond fixing a blemish that I couldn't live with and it was ready to go by the time my husband got back into town! They were very easy to work with! Thanks for everything! I love my new vehicle! More
by Sassy Red Mazda
Employees Worked With
Roxanne
May 10, 2018
Bait and switch Manager Preston gave me a quote over the phone for out the door Corolla, he added $500 when we got there. Bunch of liars, don't deal with Surprise Toy Manager Preston gave me a quote over the phone for out the door Corolla, he added $500 when we got there. Bunch of liars, don't deal with Surprise Toyota!!! More
by Cristian
Employees Worked With
Preston
May 08, 2017
Two vehicles for service It is not often if ever you receive service that is above and beyound what you pay for, but that is the case with toyota of surprise. They fix things It is not often if ever you receive service that is above and beyound what you pay for, but that is the case with toyota of surprise. They fix things that other dealers where not able or did not try to fix. They don't invent repairs to make more money. More
by Lynn Hosek
Employees Worked With
Junior Solorio
July 15, 2016
Not a pleasant experience I have been shopping for a new Tacoma for some time. I have a trade which is in great condition so I am in no rush to buy. I found a Tacoma that match I have been shopping for a new Tacoma for some time. I have a trade which is in great condition so I am in no rush to buy. I found a Tacoma that matched everything I was looking for at Toyota of Surprise. I had been corresponding with the online internet sales manager online about this particular truck. We had an appointment scheduled at a specific date and time. When I arrived the truck was no where to be found. He kept me waiting for a very long time and then made up a bunch of excused as to why the truck was no longer there. He kept blaming other people and never once took accountability for his mistake. When it came down to it he was trying to sell me a truck I didn't want. I asked for him to work with me to get the exact truck I wanted and all he wanted to do was argue with me and make me feel stupid for requesting him to search and attempt to get me my exact vehicle. He was rude and extremely unprofessional. I thought it was funny that a guy who was boasting about how hassle free "non-commissioned" their dealership was he ended up being one of the most pushy confrontational, incompetent sales people I have ever had when trying to buy a car. Nice dealership but small selection and if you get stuck working with the internet sales manager I would highly recommend requesting another associate. More
by Tacomaguy2016
Employees Worked With
Graham Faria
