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Toyota of Turnersville

Turnersville, NJ

4.9
634 Reviews

3400 Route 42

Turnersville, NJ

08012

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Showing 634 reviews

December 21, 2020

Your service representative needs to be more polite and not to aggressive with his attitude!!!He didn’t help check for discounts for me and had a rude attitude! I spoke to a sale manager about him!!! More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Fluck
Dec 21, 2020 -

Toyota of Turnersville responded

Angel, I appreciate your feedback regarding the level of customer service received. Given the opportunity, I would like to speak with you about your experience. Please email me at jason.skinner@penskeautomotive.com. Thank you, ​ Jason Lee Skinner General Manager Direct Line (856) 516-6410 jason.skinner@penskeautomotive.com

December 13, 2020

Excellent service at Toyota Turnersville! Toyota service provided me a Saturday appt right away which is the day I needed. As soon as I arrived I was greeted and directed to a service agent who took care of More

by Kimberlywyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Junk, Lou Schiavo, Brad Fluck, Sam Aiello, Jim Hitchens
Dec 14, 2020 -

Toyota of Turnersville responded

Kimberly- it sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review! We are thrilled to hear Sam, Brad, Jim, Joe, and Lou went above and beyond to assist you with a high level of customer service throughout the process. We greatly appreciate your positive feedback, and we are looking forward to taking care of your auto needs for years to come!

December 10, 2020

Always a pleasure to have my car serviced with Brad xxxxx as my agent. He explains all options clearly and you never leave with any surprises. Would not go anywhere else for service. And Bill Cirucci is als More

by Jane S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Fluck, Bill Cirucci
Dec 11, 2020 -

Toyota of Turnersville responded

Thanks for the great review! Both Brad and Bill are always happy to assist you. Please let us know if we can abe of any further assistance.

December 08, 2020

Replaced flat tire under warranty. Arrived without appointment and was taken in right away. Waited about an hour and tire was replaced at no cost. Brad was very helpful and accommodating. Very sat More

by Cj_millman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Fluck
Dec 09, 2020 -

Toyota of Turnersville responded

Thank you for the kind review! We are glad that Brad could take care of you and your ride. Please let us know if we can be of any further assistance.

December 05, 2020

I made a last minute appointment for an oil change and when I called I was given a few available times. I was in and out in approximately less then an hour More

by Ghaslett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Fluck
Dec 06, 2020 -

Toyota of Turnersville responded

Thank you so much for taking a moment of your day to share your feedback for the team. If there is anything further we can assist with in the future, please do not hesitate to reach out! See you at the next service milestone!

November 24, 2020

Kevin was awesome !!!He was very friendly and Kevin was awesome !!! He was very friendly and helpful. He answered all my questions and had my car finished on time as he promised. Highly recommen More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in service
Nov 25, 2020 -

Toyota of Turnersville responded

Thank you for the excellent review, Kelly! We are pleased to see that Kevin's knowledge and expertise made you feel at ease and answered all your questions so satisfactorily. Please come back at any time.

October 13, 2020

You should have a short term return policy. I regretted my decision within 24-36 hours. But now I am stuck. People were nice but that policy should have at least a little flexibility. Sales & finance pe More

by Glmkmm1
Recommend Dealer
No
Employees Worked With
Michael Ragone
Oct 13, 2020 -

Toyota of Turnersville responded

Hello, ​ I am sorry to hear about your disappointment with the purchase of your vehicle. Given the opportunity, I would like to speak with you about your experience. Please email me at jason.skinner@penskeautomotive.com. Thank you, Jason Lee Skinner General Manager Direct Line (856) 516-6410 jason.skinner@penskeautomotive.com

October 12, 2020

Very accommodating and quick. David, my sales guy, was knowledgeable, friendly and patient while I took my time picking out my new vehicle. Thank You! More

by Srebechi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Delgado , Paul Garber
Oct 13, 2020 -

Toyota of Turnersville responded

Thank you for the great review! We are so pleased to see that David's knowledge and expertise helped you to find the perfect new vehicle! Congratulations on your purchase; we look forward to working with you again.

September 29, 2020

Both Chuck and Paul handled my Corolla purchase professionally. I needed to replace my Corolla IM due to an accident. They had me in and out of the dealership in a very short time. Chuck made sure More

by robart6353
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Garber, Chuck Gutleber
Sep 29, 2020 -

Toyota of Turnersville responded

Thank you for the positive review and rating! We are happy to know that you had a good car-buying experience with us and with the help of Chuck and Paul who provided great service. We value your business and we look forward to any future visits!

September 16, 2020

Credit scores were wrong . We should have received a better interest rate!! I feel the dealship stole another 1 point, plus we had to pay for a Lo-Jack security system we didn’t want I purchased other More

by lisafiordaliso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Delgado(5 star), Drew Markoe, Jason Lee Skinner, Sean Weaver, Andrea Miller
Sep 17, 2020 -

Toyota of Turnersville responded

Hi, I am sorry to hear about your disappointment in regards to your recent car-buying experience. Given the opportunity, I would like to speak with you about your experience. Please email me at jason.skinner@penskeautomotive.com. Thank you, Jason Lee Skinner General Manager Direct Line (856) 516-6410 jason.skinner@penskeautomotive.com

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