Toyota of Warren

My husband went to this dealership when i was away and they gave him some very good preliminary numbers and said that when i returned from my trip we would deal further...The deal was way less than the pr they gave him some very good preliminary numbers and said that when i returned from my trip we would deal further...The deal was way less than the preliminary numbers...and the car was a HIGHER price... the salesman was only interested in giving us the monthly payments...these people are jokes and their practices are very suspect at best....DO NOT GO HERE!!!! There are other BETTER Toyota dealerships right down the road south of Warren and well worth the drive.....SHAME ON YOU!!!! More

I purchased and financed my new Prius V on Dec. 28, 2011. I financed it initially with the dealership which automatically added GAP insurance. I refinanced the car on January 8 with my credit union with a I financed it initially with the dealership which automatically added GAP insurance. I refinanced the car on January 8 with my credit union with a lower interest rate and cancelled the GAP insurance on January 9, 2012. It is now March 5 and I have not received the $800+ from the insurance company. They told me that they never received the paperwork. I tried to reach the credit person, Greg, at the dealership several times before I just went down there and talked with the general manager and him. He gave me a copy of the paperwork dated Jan. 9 and faxed it to the company in my presence. I called the insurance company when I got home and they had no copy of anything sent - does the dealership have the correct address and number? I now have to wait an additional 6-8 weeks for this refund even after I talked with the insurance company and the manager again. Their response was less than satisfactory during the entire ordeal as they did not do a follow-up of the original cancellation nor try to expedite my refund. I called their main offices and Chicago and they said they would expedite; I filed a negative report with Toyota's main office in California. Now let's see how long it takes to complete this transaction which is already 8 weeks old. More