Toyota of Woodbridge

In for an oil change and car not even moved from spot for 4 I took my car for oil change (walkin) on 09/12/2017 @ 10:40AM. My service advisor said it will be ready by 12:00, when i didn't hear back so I called I took my car for oil change (walkin) on 09/12/2017 @ 10:40AM. My service advisor said it will be ready by 12:00, when i didn't hear back so I called at 1:00 for an update, still not done but given another time of 2:00. I showed up at 2:30 to pick up car, still not done, service advisor made few excuses like maybe mechanic were at lunch etc but they are working on it, I went out and my car was still parked outside after 4 hours and was not even in garage. At that point I asked him that this is totally unacceptable, I have always walked in for an oil change and it has never taken this long, he brought Joe Kerns (service manager) in to equation, I asked point blank that I would expect a free oil change at this point since my day off has gone to waste and i would have to come back now, he refused but offered some discount for me which I refused. I was in flip flops on my day off, I guess if I was in a suit and tie he would do it but that was a last day that I would step in this dealership in Woodbridge Vitginia. I went to Priority Toyota in Springfield Va yesterday, got oil change done in less than 2 hours, waited in there brand new customer waiting area, and they were $20 cheaper than Lustine Woodbridge as well. I live in Woodbridge but from now on I would never go back to Lustine, thanks to Mr. Joe Kerns!! More

Horrible Communication I have absolutely nothing positive to say about my experience with this dealership. Sales associates seemed incompetent and were hard to get a hold of I have absolutely nothing positive to say about my experience with this dealership. Sales associates seemed incompetent and were hard to get a hold of, also they did not seem to be in communication with each other. I was told to submit a wire transfer for the car I was buying and the day I submitted my wire transfer was the same day they sold the car to someone else. Also, they price cars low so they can charge you $5,000 on top for xxxxxxxxx fees. If you can find the same car anywhere else I highly suggest you do so. More

Just keep getting pushed around Even though I am very happy with the actual vehicle that I bought from this dealer, I wish I had shopped somewhere else . I am not sure if it is becau Even though I am very happy with the actual vehicle that I bought from this dealer, I wish I had shopped somewhere else . I am not sure if it is because I am a young buyer or if every customer is treated this way, but overall I felt as if I was being disrespected and just pushed to the side when there was an issue . I bought a vehicle at this dealer, and first the salesman talked up so many promises that the finance department was then struggling to keep. One deal made with the purchase of my vehicle was to have a navigation system installed. The sales person gave me the impression that I would be getting a factory piece of equipment and that getting this done would be quick and easy, so I agreed. A month later the part is finally in so that it can be installed, even though I was told delivery would only be a few days. No one contacted me to tell me there was any issue or that the item was backordered, I only found put by having to continuously call each week. Finally after I see the system that was installed I right away ask to return it, due to it being an aftermarket piece, it not functioning properly and now having lost function of my steering wheel controls. Now we are at the point that I have my original system back like I asked, however no navigation system like I was promised and am out the $2,000 they said the system would cost! Trying to rectify this situation and the dealership seems to be avoiding my calls and when I do get through, I can't get a straight answer from anyone about how I can get my money !! More

Dirty Sales Practices 101 This dealership is why people think of car salespeople as dirty and unethical. They advertise a price online, along with the now typical "email for a This dealership is why people think of car salespeople as dirty and unethical. They advertise a price online, along with the now typical "email for an e-price" offer. It took several email exchanges to get that number, which was about $300 less. However, once you show up at the dealership, they will then try to add SIGNIFICANT costs to the used car (claiming that they are standard fees) as follows: 1) "Trim" package for $475.00 - this is total crap, and was immediately waived twice during separate negotiations. 2) "PDI" fee of $1,495.00. They claim this is to refurbish the car for resale - new battery, blah blah blah. Again, total crap. They were again willing to "negotiate" down almost $800.00 off of this - but the bottom line is that it STILL ADDED ALMOST $700.00 to the agreed upon sales price prior to the other "usual" fees. 3) Processing Fee of $699.00 - although almost all dealers charge this now. 4) Tax, Title, and Tags - the only really legitimate add-ons. Also - BUYER BEWARE AND BE WARNED - they will try all of the classic maneuvers to distract you. Switching cars to make the price work. Scribbling over the "deal" worksheet with numbers all over the place. Going back and talking to the managers, etc... They even chased me out into the parking lot trying to get me back into the building to negotiate further. Worst ever. Have also now been told by others that this dealer has issues with the BBB. More

Saved the day Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old car. Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old car. Thanks a lot and I'll be sending all my family & friends to LUSTINE TOYOTA More

First Time Leasing First time leasing and can i say i had the greatest experience at lustine toyota. Charles helped me out finding the right truck. After discussing the First time leasing and can i say i had the greatest experience at lustine toyota. Charles helped me out finding the right truck. After discussing the price, Enrique, the sale's manager was able to get me the best deal. Afterwards i went to the business office, and Hussein gave me the fastest service and was out of his office within fifteen minutes because i was in hurry to get to work. More

Thank You- From Jason Garner 5 Star's is not enough to give the two gentleman that helped me out at Lustine Toyota tuesday afternoon when i took delivery of my brand new 2017 To 5 Star's is not enough to give the two gentleman that helped me out at Lustine Toyota tuesday afternoon when i took delivery of my brand new 2017 Toyota IA!!! Dawit Solomon and Harry Jaisingh have world class customer service. I spoke to Harry before I came in and was advised to come and work with Dawit. Dawit showed me all my options and helped me select my dream car. This guy knows his product knowledge!! He can sell salt to a snail!! I went to Harry's office and he handled my paperwork and treated me like I was on a first class plane ride. 10/10 experience. Harry you are the man! I am going to send my whole neighborhood and friends and family to these two. Lustine Toyota will forever have my business, I can not wait to come in for my first service and talk to them about my experience in the world with my new ride. This car is going to change my life, and I owe that to them. #ToyotaWillTakeYouPlace More

Service I went to lustine toyota for a service and asked for car wash. I got there around 0930 and waited until 1130 to get a shuttle tide home. I picked my c I went to lustine toyota for a service and asked for car wash. I got there around 0930 and waited until 1130 to get a shuttle tide home. I picked my car up at 1515 and it was just as dirty as it was when I dropped it off. Why will a car be at the shop for over 6 hours for just oil change. Very disappointed service. Will NOT recommend this place. More