Toyota of Woodbridge

The Best Service Starts with the Best Service Rep.-Mr. Jones I have been driving Toyota's since 1980 and have had my cars serviced all over the U.S. Bryant Jones rates #1 for customer service! He is prompt to r I have been driving Toyota's since 1980 and have had my cars serviced all over the U.S. Bryant Jones rates #1 for customer service! He is prompt to return my calls, schedules my service when its convenient for me, always offers a ride home or a loaner vehicle if the service will take time, tells me about specials, gives me accurate, unbiased information, and is especially sensitive to my budgetary constraints. He is extremely trustworthy and the only service rep with whom my husband and I have been thrilled. Bryant makes me feel like I am a family member and he makes sure I get the best service at a reasonable price. Thank you Bryant and Lustine Toyota. You make having my car serviced an enjoyable experience. More

LUSTINE TOYOTA IS A JOKE Worst customer service from the finance department. Unfortunately, I was helped by ASAD HEQ, he's such an aggressive, disrespectful, and unprofessiona Worst customer service from the finance department. Unfortunately, I was helped by ASAD HEQ, he's such an aggressive, disrespectful, and unprofessional man. He yelled at my mother out of the room because my mom told him he had a very nasty attitude. I talked to Jim Gidding, and the finance manager and they seem not to care one bit. No consequences was affiliated with him. More

Fair, honest prices. Massive inventory We drove 183 miles over 4 hours, and Lustine was worth the drive! Wow, what a dealership! Modern, grand and busy describe the atmosphere in the sal We drove 183 miles over 4 hours, and Lustine was worth the drive! Wow, what a dealership! Modern, grand and busy describe the atmosphere in the sales department. Yes, there are a lot of salespeople milling about; the volume of customers I observed on a Saturday afternoon substantiated the need for staff of that size. Please contact Laurence Testaccio at Lustine Automall. He handled all of our communications prior to arriving at the dealership and was there in person to continue the shopping and purchasing process when we arrived. He gave us personal attention, made us his only priority while we were there and let us have all the time we needed to inspect and compare the vehicles we were considering. No pressure to make a purchase. We were honest in what we needed in a car and what we were prepared to pay. Laurence was fair, honest and respectful in pricing our Camry and made sure we were comfortable with all of the details, no matter how small. To anyone complaining of the Bait and Switch: ok, that specific vehicle I had chosen (out of how many hundred I had weeded out online), was not there. I was not surprised, I'd done my homework. The inventory at Lustine is huge- give yourself plenty of time to see what they have. And if you don't like what they have today, stay in contact with their sales department- the inventory turns over constantly, and your dream car may show up tomorrow. Please be an informed consumer: know what you are looking for when buying. This will make the dealership experience more pleasant for you. Please be polite: salespeople aren't mindreaders, but a smile goes a long way. Saying, "No" while smiling is an option. Being nice to them helps them be nice to you! More

BEWARE of FALSE internet price!!!!!! BEWARE!!! The internet price does not include a $499 processing fee, a $995 inspection fee to make it Toyota certified vehicle, plus a $495 "trim pack BEWARE!!! The internet price does not include a $499 processing fee, a $995 inspection fee to make it Toyota certified vehicle, plus a $495 "trim package" they put on their used vehicles. So, we went to look at a $16,657 car that was going to end up costing us $2000 more than advertised. I spoke with the used car sales manager and he got very defensive, especially when I told him I am a veteran and feel like I was scammed into coming in to see a false price. He said he would look into it, then had an asst sales manager call me back who chastised me for talking to another sales rep when I came in and not coming to see him directly (my father-in-law had spoken to him on the phone). I told him that Lustine is no better than the nickle-n-dime crappy used car dealers all up and down route 1 and that I would have expected a little bit more integrity from them. His response was "all of the dealers do it." Nice....if they jumped off a cliff, would you?! More

Lustine contacted me after I had initiated an USAA Buyers Service process in which Lustine is a participant. Sales rep was not in command of facts and was extremely evasive when asked for specific pricing in Service process in which Lustine is a participant. Sales rep was not in command of facts and was extremely evasive when asked for specific pricing information. I engaged in an extremely long e-mail exchange with him over the course of several days; throughout this experience, he resorted to equivocations, withheld a commitment to lock in on an Out-the Door inclusive final price or a price that was compliant with the USAA Savings Certificate. At one stage, another sales rep intervened to assist the primary rep, but the behavior and results did not change; subsequently, I must assume that these unfortunate sales practices must be employed generally at Lustine. This was a very bad experience for me, I will never attempt to do business with Lustine again. I subsequently bought my Tundra from another local dealership that was forthcoming and transparent throughout the purchasing experience. More