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Toyota of Woodbridge
Woodbridge, VA
1,276 Reviews
When car shoppers want to shop for a wide selection of new Toyota models and exceptional used car deals, they come to Ourisman Toyota of Woodbridge. We are conveniently located in Woodbridge, VA so we serve drivers from all around the area. We're much more than just a source for exciting new Toyota vehicles. Our goal is to provide car shoppers with a stress-free and enjoyable experience as they pick out their next vehicle, which means providing online car shopping tools, auto financing resources, and an on-site Toyota service center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM
Tuesday 9:00 AM
Wednesday 9:00 AM
Thursday 9:00 AM
Friday 9:00 AM
Saturday 9:00 AM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,276 reviews
December 05, 2014
Flat tire assistance Chrissy has been service representative for me for several years and has always provide excellent advice on options to consider when questions arise r Chrissy has been service representative for me for several years and has always provide excellent advice on options to consider when questions arise regarding the reason for my visit. The most recent visit was for a problem with a loss of air pressure in one of my tires. She entered my problem into the computer network and my vehicle went into the shop for service. Chrissy continues to be my preferred customer service representative. More
by SEDKI
Employees Worked With
Chrissy Cokinos, Tim Shanahan
December 03, 2014
The Best Service Starts with the Best Service Rep.-Mr. Jones I have been driving Toyota's since 1980 and have had my cars serviced all over the U.S. Bryant Jones rates #1 for customer service! He is prompt to r I have been driving Toyota's since 1980 and have had my cars serviced all over the U.S. Bryant Jones rates #1 for customer service! He is prompt to return my calls, schedules my service when its convenient for me, always offers a ride home or a loaner vehicle if the service will take time, tells me about specials, gives me accurate, unbiased information, and is especially sensitive to my budgetary constraints. He is extremely trustworthy and the only service rep with whom my husband and I have been thrilled. Bryant makes me feel like I am a family member and he makes sure I get the best service at a reasonable price. Thank you Bryant and Lustine Toyota. You make having my car serviced an enjoyable experience. More
by terrifishercpa
Employees Worked With
Bryant Jones
December 03, 2014
Great Service I'm very please with the fast service and the amount of care and attention I received when dealing with Lustine Toyota . My Service Advisor was very a I'm very please with the fast service and the amount of care and attention I received when dealing with Lustine Toyota . My Service Advisor was very attentive and helpful . More
by priv11.heaven
Employees Worked With
Alexander Garcia, Alex Garcia
November 14, 2014
LUSTINE TOYOTA IS A JOKE Worst customer service from the finance department. Unfortunately, I was helped by ASAD HEQ, he's such an aggressive, disrespectful, and unprofessiona Worst customer service from the finance department. Unfortunately, I was helped by ASAD HEQ, he's such an aggressive, disrespectful, and unprofessional man. He yelled at my mother out of the room because my mom told him he had a very nasty attitude. I talked to Jim Gidding, and the finance manager and they seem not to care one bit. No consequences was affiliated with him. More
by woodbridge va 22191
Employees Worked With
ASAD HEQ
September 23, 2014
Fair, honest prices. Massive inventory We drove 183 miles over 4 hours, and Lustine was worth the drive! Wow, what a dealership! Modern, grand and busy describe the atmosphere in the sal We drove 183 miles over 4 hours, and Lustine was worth the drive! Wow, what a dealership! Modern, grand and busy describe the atmosphere in the sales department. Yes, there are a lot of salespeople milling about; the volume of customers I observed on a Saturday afternoon substantiated the need for staff of that size. Please contact Laurence Testaccio at Lustine Automall. He handled all of our communications prior to arriving at the dealership and was there in person to continue the shopping and purchasing process when we arrived. He gave us personal attention, made us his only priority while we were there and let us have all the time we needed to inspect and compare the vehicles we were considering. No pressure to make a purchase. We were honest in what we needed in a car and what we were prepared to pay. Laurence was fair, honest and respectful in pricing our Camry and made sure we were comfortable with all of the details, no matter how small. To anyone complaining of the Bait and Switch: ok, that specific vehicle I had chosen (out of how many hundred I had weeded out online), was not there. I was not surprised, I'd done my homework. The inventory at Lustine is huge- give yourself plenty of time to see what they have. And if you don't like what they have today, stay in contact with their sales department- the inventory turns over constantly, and your dream car may show up tomorrow. Please be an informed consumer: know what you are looking for when buying. This will make the dealership experience more pleasant for you. Please be polite: salespeople aren't mindreaders, but a smile goes a long way. Saying, "No" while smiling is an option. Being nice to them helps them be nice to you! More
by easanders
Employees Worked With
Laurence Testaccio
August 25, 2014
Excellent Service Experience Thank You to the Lustine Service Team, especially Victor Bassey. Another, and continuing, excellent service experience today. Well Done to all. Kee Thank You to the Lustine Service Team, especially Victor Bassey. Another, and continuing, excellent service experience today. Well Done to all. Keep up the good work! More
by ham radio
Employees Worked With
Victor Bassey
July 10, 2014
Victor Bassey - Excellent Customer Service!!!! I have worked with Victor Bassey over two years. The attitude is always positive with a smile that will cheer you up regardless of how your day is. I have worked with Victor Bassey over two years. The attitude is always positive with a smile that will cheer you up regardless of how your day is. He very attentive to my requests, answers all my questions and respects my time. Such an asset to Lustine!!! More
by dstangel1
Employees Worked With
Victor Bassey
June 26, 2014
BEWARE of FALSE internet price!!!!!! BEWARE!!! The internet price does not include a $499 processing fee, a $995 inspection fee to make it Toyota certified vehicle, plus a $495 "trim pack BEWARE!!! The internet price does not include a $499 processing fee, a $995 inspection fee to make it Toyota certified vehicle, plus a $495 "trim package" they put on their used vehicles. So, we went to look at a $16,657 car that was going to end up costing us $2000 more than advertised. I spoke with the used car sales manager and he got very defensive, especially when I told him I am a veteran and feel like I was scammed into coming in to see a false price. He said he would look into it, then had an asst sales manager call me back who chastised me for talking to another sales rep when I came in and not coming to see him directly (my father-in-law had spoken to him on the phone). I told him that Lustine is no better than the nickle-n-dime crappy used car dealers all up and down route 1 and that I would have expected a little bit more integrity from them. His response was "all of the dealers do it." Nice....if they jumped off a cliff, would you?! More
by JohnSaccomando
March 28, 2014
Lustine contacted me after I had initiated an USAA Buyers Service process in which Lustine is a participant. Sales rep was not in command of facts and was extremely evasive when asked for specific pricing in Service process in which Lustine is a participant. Sales rep was not in command of facts and was extremely evasive when asked for specific pricing information. I engaged in an extremely long e-mail exchange with him over the course of several days; throughout this experience, he resorted to equivocations, withheld a commitment to lock in on an Out-the Door inclusive final price or a price that was compliant with the USAA Savings Certificate. At one stage, another sales rep intervened to assist the primary rep, but the behavior and results did not change; subsequently, I must assume that these unfortunate sales practices must be employed generally at Lustine. This was a very bad experience for me, I will never attempt to do business with Lustine again. I subsequently bought my Tundra from another local dealership that was forthcoming and transparent throughout the purchasing experience. More
by ewolcoff
Employees Worked With
Pai Bunkong
March 10, 2014
I have been dealing with Mr. Bryant Jones since on my Toyota Tacoma basically for the last 3 or so years. Mr. Jones is one of the best service advisors that I have come accross. He is very professional Toyota Tacoma basically for the last 3 or so years. Mr. Jones is one of the best service advisors that I have come accross. He is very professional, takes his job serious, courteous, and family oriented. I know that I am going to get the up-most respect and honesty from Mr. Jones. I have seen my share of dealerships, auto mechanics, etc. and I must say, Mr. Jones and his team have been exceptional to me and my vehicle - And this coming from someone who has close friends in the auto mechanic industry. I am very picky as to who works on my vehicles - and for the longest time it was only my good friend who works at a mechanic shop in Woodbridge. SInce, 2009, I now have two people to take my vehicle to, and the other is Mr. Bryant Jones. Thanks for everything Peter Celio More
by celiop
Employees Worked With
Bryant Jones
