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Toyota of Woodbridge

Woodbridge, VA

4.4
1,264 Reviews
At Lustine Toyota, it is our mission to help create pleasant automotive buying and owning experiences. We understand an automotive purchase is a big investment, so we strive to exceed your every expectation before, during and after the sale to make each experience with us smooth & stress-free. We recognize there are many places to buy a Toyota product, so we work exceptionally hard at earning your business through trust and complete transparency in both our communications & transactions. But that's just the beginning. Here are just a few more reasons to do business with Lustine Toyota.
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14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,264 reviews

May 13, 2023

Service and maintenance for my vehicle is great. They have a waiting area with snacks and coffee ans wifi. Hugo explains everything that's needed to service my vehicle. I'm very happy. Thanks! More

by Jocelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Cajina
May 18, 2023 -

Toyota of Woodbridge responded

Jocelyn, we appreciate you taking the time to write about your experience here at Toyota of Woodbridge. Our priority is always to make our customers feel comfortable while their vehicle is being serviced. We are happy to know that Hugo was able to explain everything clearly and that you enjoyed our waiting area amenities. We hope you have a fantastic day! - Toyota of Woodbridge

May 12, 2023

It was a great place to have my service done and will bring it back for its next service and if it needs anything else More

by 1freihd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos, Amber Relyea, Irene Shtock
May 15, 2023 -

Toyota of Woodbridge responded

We're so glad you feel confident returning to our team for your service needs! It means so much to have you in the Toyota of Woodbridge family and we look forward to seeing you again next time! Thank you!

May 11, 2023

Service department 👎 not good customer service at all please fix this problem for next customer More

by Kebedetirusew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
May 12, 2023 -

Toyota of Woodbridge responded

Thank you for the review. I'm sorry to hear we didn't leave you with a better impression and would like the opportunity to get some additional details from you so I can make sure I'm addressing the situation appropriately with our team. If you have a moment, would you please contact me directly? Thanks again, David Slebodnick - General Manager - 7034941800

May 10, 2023

excellent service and customer handling is perfect . fast finishing the deal , recieved the car in perfect image More

by nagiomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
galaladen abdellah
May 12, 2023 -

Toyota of Woodbridge responded

We truly appreciate your five-star review for Toyota of Woodbridge! Enjoy your new car and thanks for supporting our business!

May 10, 2023

Customer service and very good customer service verity good customer service very good and service and good More

by shahbaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Good , Victor Bassey, Chrissy Cokinos, Amber Relyea, Irene Shtock
May 12, 2023 -

Toyota of Woodbridge responded

We're so glad to see that you had a great experience with our Toyota of Woodbridge team! Thank you for choosing us and please don't hesitate to reach out if there's anything else we can do for you!

May 10, 2023

great customer service experience. turn a round time from start to finish well within customer expectation. prices were the most competitive in northern virginia area. this is a model More

by asmishoe44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deepak Ahuja
May 12, 2023 -

Toyota of Woodbridge responded

We appreciate you leaving our team such kind feedback! We're glad you had a positive experience and hope to see you back in the future! Thank you! - Toyota of Woodbridge

May 07, 2023

Great service department, Knowledgeable and invested in taking care of.the customer. They kept me informed of the outcome of the inspection and what additional service I should consider. Great job! More

by Dougtusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
May 09, 2023 -

Toyota of Woodbridge responded

We're so glad you had a five-star service experience here, Doug! We hope that you come to visit us again soon! Thank you! - Toyota of Woodbridge

May 06, 2023

Margaret was so great at handling customer like me as deaf customer. She did very good at communication like explaining what’s going on with my suv and understood very well. Next service, I would go to h More

by Dierdreperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret L.
May 09, 2023 -

Toyota of Woodbridge responded

We are so happy to hear that Margaret provided exceptional customer service during your recent visit to Toyota of Woodbridge! We pride ourselves on being knowledgeable and communicative with all of our customers, and we're glad we hit the mark this time. Thank you!

May 03, 2023

Very good experience check in guys good my technician was great until I got to the cashiers they were on their on world no greeting no instructions, nothing she just took my money say sign here handed me the More

by vikati2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hugu cajina
May 05, 2023 -

Toyota of Woodbridge responded

Thank you for sharing your feedback. We want to provide our customers with the best service and will discuss your experience with our team in hopes of improving for future guests. If you wish to discuss this review further, please reach out. Thanks, David Slebodnick - General Manager - 7034941800

May 03, 2023

I went to the service without an appointment. Walks in were not allowed on Saturday. I scheduled an appointment and all went well. More

by art.kokoneshi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
May 05, 2023 -

Toyota of Woodbridge responded

We're glad you had a positive experience with our service team, Art! Thank you for the review and please don't hesitate to reach out if our Toyota of Woodbridge crew can be of assistance again in the future!

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