Toyota of Woodbridge
Woodbridge, VA
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Good experience, the service attendant was courteous and serviceable.he answered all my questions and didn’t d what I asked him to do serviceable.he answered all my questions and didn’t d what I asked him to do More
I felt they were dishonest at this dealership. I was told that I need to fix a seal on the timing belt had a leakage. Then I took it to another mechanic, and I was told that that was not true. I w I was told that I need to fix a seal on the timing belt had a leakage. Then I took it to another mechanic, and I was told that that was not true. I was told from another mechanic at another shop old was spilled in the car. There were no such problem. I did not get a change or sticker on the windshield. I do not have any faith. In certain dealerships I want I went there. I want a honest dealership to visit that I know that I can trust their words so now I’m driving around with no change or sticker on the windshield hi rely on that change order sticker on the windshield I drove 200+ miles to this dealership looking for a reliable dealership because I was in town. More
I have been coming here since 2004. The service at Ourisman is not like the service I used to receive at Lustine. The Lustine service reps made you feel like they cared about you and yo The service at Ourisman is not like the service I used to receive at Lustine. The Lustine service reps made you feel like they cared about you and your car. Today there is no effort made to have a personal relationship. There is no effort made to keep you posted on the progress of the repairs being made. I sit and sit for almost two hours waiting to be called. When I go to find the person that checked me in, I find that my car was passed to another agent. When he goes to find my car, I am told it is waiting for me in the service bay. Why was there not someone tracking my car? The atmosphere in the place is just not the same. It makes me very sad since my husband and I each have a Toyota Avalon and love them. More
Great customer service and professionalism. Kept me informed of the progress of my vehicle and was very responsive to my inquiries and needs. I highly recommend Deepak who was the associate w Kept me informed of the progress of my vehicle and was very responsive to my inquiries and needs. I highly recommend Deepak who was the associate who handled by service. Will definitely ask for him at my next service visit. More