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Toyota of Woodbridge

Woodbridge, VA

Overview
Employees
Reviews
Vehicles
4.4
1,264 Reviews
At Lustine Toyota, it is our mission to help create pleasant automotive buying and owning experiences. We understand an automotive purchase is a big investment, so we strive to exceed your every expectation before, during and after the sale to make each experience with us smooth & stress-free. We recognize there are many places to buy a Toyota product, so we work exceptionally hard at earning your business through trust and complete transparency in both our communications & transactions. But that's just the beginning. Here are just a few more reasons to do business with Lustine Toyota.
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14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,264 reviews

April 14, 2023

Excellent service from this dealership. Nadir, Brandon and the Sales Manager were professional and they explained everything about the process clearly. I would recommend this dealership More

by Sherryannmintz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nadir, Brandon, Warfa
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Apr 17, 2023 -

Toyota of Woodbridge responded

We're thrilled to hear that you had an excellent experience with us here at Toyota of Woodbridge! Thank you for the kind words about Nadir, Brandon & the team. We appreciate your recommendation and hope to see you again in the future!

April 14, 2023

VERY IMPERSONAL, DID NOT EXPLAIN PROBLEMS, SENT TEXT & I WAS SITTING IN WAITING ROOM. TERRIBLE SERVICE! More

by Old lady
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Nelson
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Apr 17, 2023 -

Toyota of Woodbridge responded

We're sorry you were disappointed with your experience. We take pride in providing personalized and informative service to all of our guests, and it sounds like we may have missed the mark. We would like the opportunity to make things right and address your concerns directly. Please give us a call at your earliest convenience. Thank you. David Slebodnick - General Manager - 7034941800

April 14, 2023

Disorganized, not customer oriented. They don't listen. Performed services not requested by client. Need improvement More

by Tacoma64
Recommend Dealer
No
Employees Worked With
Victor Bassey
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Apr 17, 2023 -

Toyota of Woodbridge responded

Hello - we're sorry to read of your concerns and would like the opportunity to discuss this situation with you further. Thank you, David Slebodnick - General Manager - 7034941800

April 12, 2023

Good experience as usual with my representative. I plan to use the same representative every time I get my car serviced. More

by waynek612
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chrissy Cokinos, Amber Relyea, Irene Shtock
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Apr 13, 2023 -

Toyota of Woodbridge responded

Thank you for the kind review! We're so glad our Toyota of Woodbridge team continues to earn your support and we look forward to working with you again next time. Take care!

April 10, 2023

Service rep. Seem to care. Very knowledgeable about the product and seem to care abouy how i feel. More

by Biglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Apr 13, 2023 -

Toyota of Woodbridge responded

We really appreciate you taking the time to leave Toyota of Woodbridge this awesome review, thank you!

April 09, 2023

Great customer service skills from rep. He didn’t act like I was bothering him. He was definitely there to serve. More

by lrdouglas08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deepak— 5 stars
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Apr 13, 2023 -

Toyota of Woodbridge responded

Thank you for taking the time to share your positive experience with us at Toyota of Woodbridge! We're thrilled to hear that our representative provided exemplary customer service to you and hope to see you again soon!

April 08, 2023

Very satisfied with my experience with this dealership. Sales and finance staff were very courteous and helpful. More

by KEITH A EDWARDS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Williams, Warfa Isse, Michael Ko.
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Apr 13, 2023 -

Toyota of Woodbridge responded

Thank you for the excellent feedback, Keith! We appreciate you trusting the Toyota of Woodbridge team with your business and hope we have the privilege of working with you again in the future!

April 07, 2023

I purchased my Toyota 4Runner at Lustine/now Toyota of Woodbridge in 2012 and have had had a great 10-year relationship with them. Victor Bassey, my service manager, is the best that I have ever worked wi More

by PFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Report | Print
Apr 13, 2023 -

Toyota of Woodbridge responded

Thank you for continuing to trust Victor & the Toyota of Woodbridge team with your business! We're truly grateful for all of your support and look forward to seeing you next time!

April 07, 2023

Very friendly staff. They listen to my concerns. Very competent technicians. With appointments that accommodate any schedule. More

by Terry Ware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Report | Print
Apr 13, 2023 -

Toyota of Woodbridge responded

Terry, thank you for trusting the Toyota of Woodbridge team with your service needs! We appreciate your support and look forward to seeing you next time!

April 05, 2023

Richard Verdugo took very good care of my 2005 Highlander, as usual. He and the techs there are very thorough and professional. More

by galllatin1976
Recommend Dealer
Yes
Employees Worked With
Richard Verdugo
Report | Print
Apr 06, 2023 -

Toyota of Woodbridge responded

Thank you for trusting Richard & the Toyota of Woodbridge team with the care of your Highlander! We appreciate your business, as well as your kind review, and look forward to seeing you next time!

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