Back

Toyota of Woodbridge

Woodbridge, VA

4.5
1,263 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

Directions

By Type

Showing 1,263 reviews

May 11, 2022

Cars are not like they are on CarFax. Deceptive! Prices way above MSRP. Read reviews! More

by garristez28
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William/Richard (Salesman), Christina (Finance)
May 11, 2022 -

Toyota of Woodbridge responded

We apologize that you did not have a positive experience shopping for a new Toyota at our store. With current market conditions and having limited cars in stock to sell versus our normal inventory of 200+ Lustine, like most dealerships in the region, has increased their sales prices in order to cover our expenses to keep our staff employed with the drastically decreased volume of sales. Amine Rezki General Manager 703-492-3603

May 12, 2022 -

garristez28 responded

The car I traded (2020 Toyota Corolla SE) and the one I have now (2022 Toyota GR86) both have cracked windshields. Neither CarFax mentioned it. On both pictures before they were purchased, the cracks were covered up by stickers. I have pictures and videos of both cars showing it. The GR86 windshield is still cracked after being told it would be fixed the following Monday after I purchased the car. The safety sensor has been affected by the crack. Luckily, I haven’t had an accident because of it. I was FINALLY just notified yesterday 5/11/22 that I could contact my local dealership to have them put in a windshield. I was told for ME to contact the dealership and see if they would bill Lustine Toyota. I’ve been getting a run around since 3/30/22 and basically been called out (as not telling the truth) by Christina in your finance department NUMEROUS times. I’ve had to worry and defend myself needlessly over something that your dealership should have taken care of. With an price increase of approximately $6000 over MSRP, hopefully that covered your expenses and you can hire better staff.

March 31, 2022

When I asked for a price estimate the sales manager Michael let me know that it was "too much work" to get that unless I was actually buying a car that day. The whole experience was time consuming and More

by MCS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Apr 05, 2022 -

Toyota of Woodbridge responded

We are sorry to hear about your recent experience. With inventory changing daily, due to the shortage of vehicles; it is hard to work a deal over the phone at the moment. We would be more than happy to work with you and would be happy to speak with you regarding your concerns. Please feel free to reach out at your earliest convenience. Amine Rezki General Manager 703-492-3603 arezki@lustine.com

Apr 05, 2022 -

MCS responded

My transaction was in person. Nothing was done over the phone, not sure where they was implied. In person, the sales manager Michael let me know that it was too much work for him to give me a price estimate unless I was buying that day. I let him know that I have to know ho much something is before I can commit to buying it (obviously). I waited about an hour to finally get the sales estimate and dealt with 4 different “managers” who let me know that my business was not important and if i felt like I could get a better deal to leave. I have already bought from Lustine in the past so I ignored all the negative information I saw online and gave them a chance. I won’t be going back and will recommend as many ppl as I can to never go to Lustine.

February 23, 2022

Great dealership throughout. Purchased a 2021 Supra in May of 2021. Michael Ko did well as the salesperson. When customers do research and are reasonable, Lustine works well with More

by Satisfied
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ko, John Davitt, Julio Cepeda, Amine Rezki, Richard Verdugo
Feb 25, 2022 -

Toyota of Woodbridge responded

Thank you so much for the feedback! We look forward to assisting you with your automotive needs!

December 05, 2021

Sad… try to buy a car and the salesman wastes your time. I then called spoke to a manager. He was definitely going to get back with a price on my trade. I sent him my offer from Car Max and the said they More

by Itzafas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Dec 09, 2021 -

Toyota of Woodbridge responded

We are sorry that you were not completely satisfied with your recent experience at our dealership. We were unable to locate any records with the name “Itzafas”. Please reach out to us at your earliest convenience to allow us the opportunity to look further into this. Amine Rezki General Manager 703-462-3603 arezki@lustine.com Enrique Marquez General Sales Manager 703-643-5665 emarquez@lustine.com

September 03, 2021

I have purchased 4 SUV's from Lustine since 1999 and got them all serviced at Lustine who's service department is second to none !!! More

by eburton
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Sep 03, 2021 -

Toyota of Woodbridge responded

Thank you so much for being a part of our family! We enjoy working with you and look forward to many more years and serving you!

September 01, 2021

Always have a pleasant experience with Lustine toyota.I Always have a pleasant experience with Lustine toyota. I recommend it to my friends and family. The service department is always so courteous. Than More

by Moni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margaret Lawson
Sep 02, 2021 -

Toyota of Woodbridge responded

Thank you for the feedback and 5-star rating!

August 29, 2021

I have been doing business with Lustine for a number of years, always great service. More

by fjhilbrandt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Aug 30, 2021 -

Toyota of Woodbridge responded

Thank you for the feedback and 5-star rating!

August 28, 2021

Maverick was an excellent sales counselor - and the entire transaction was completed expeditiously and with no difficulty. Of course, this is my 7th Toyota purchase and 5th Camry - so a known excellent More

by legalhen
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maverick Moreno - excellent sales prrson, Amber Relyea
Aug 30, 2021 -

Toyota of Woodbridge responded

Thank you for the feedback and 5-star rating!

August 27, 2021

Professional and thorough. Appreciate how they provide a maintenance status of the vehicle’s systems. Have been coming here ever since moving to Virginia and will keep coming back based on services provide More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Canty
Aug 30, 2021 -

Toyota of Woodbridge responded

Thank you for the feedback and 5-star rating!

August 25, 2021

The people were very professional, knowledgeable and they got the job done. Sales, finance and service did a good job. More

by harmon54.rh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison in sales. Brandon in finance., Victor Bassey, Amber Relyea
Aug 26, 2021 -

Toyota of Woodbridge responded

Thank you for the kind feedback and 5-star rating!

...
34
...