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Toyota of Woodbridge

Woodbridge, VA

4.4
1,299 Reviews
When car shoppers want to shop for a wide selection of new Toyota models and exceptional used car deals, they come to Ourisman Toyota of Woodbridge. We are conveniently located in Woodbridge, VA so we serve drivers from all around the area. We're much more than just a source for exciting new Toyota vehicles. Our goal is to provide car shoppers with a stress-free and enjoyable experience as they pick out their next vehicle, which means providing online car shopping tools, auto financing resources, and an on-site Toyota service center.
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14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,299 reviews

January 02, 2019

Good courteous service Hello, Summit, our sales representative, was very knowledgeable and courteous. Brandon, sales manager, had a good positive approach to earn our bu More

by Carguy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Summit, Brandon, Mike Maas, Joe Kerns
Jan 02, 2019 -

Toyota of Woodbridge responded

Thank you for giving us such high marks, Muhammad! We are constantly hard at work to deliver the best possible experience, and appreciate this feedback!

January 01, 2019

Service Bryant Jones was extremely helpful and a pleasure to work with. The service was quick and timely, any all issues that were identified were quickly not More

by felmagic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Jan 02, 2019 -

Toyota of Woodbridge responded

Thank you for the kind words! We’re so happy your visit to our service department went so smoothly. Would you mind sharing with your friends? We’d love to continue providing great service to amazing customers like you!

January 01, 2019

10,000-mile service Staff was courteous and customer-focused. Service took less time than estimated. Comfortable waiting lounge; good coffee. The whole experience was More

by Mike Novak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember their names. Sorry
Jan 02, 2019 -

Toyota of Woodbridge responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

December 28, 2018

Periodic Maintenance I had scheduled routine 45K mile maintenance. Upon arrival, was told that the service deparment was overbooked and my wait time would be 3-4 hours, or More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager, Bryant Jones
Dec 28, 2018 -

Toyota of Woodbridge responded

Hi Rich. Thank you for this great review. I am so glad we were able to help you with your service needs. Please give us a call when you can about the tire pressure system. We would love to look that over for you.

December 28, 2018

A scam We bought a car in June for $15,000 minus $4,000 down and loan was made fraudulently for $32,000. We should file a lawsuit. More

by Giselle
Recommend Dealer
No
Employees Worked With
Hussein
Jan 02, 2019 -

Toyota of Woodbridge responded

Hi Giselle, I’m sad to hear that things didn’t go as you expected. We have attempted to do everything in our power to help you. If you need to speak again, or come and see me, I would be more than happy to speak with you again. Thank You, Dario Beltran, General Manager, (703) 643-5110

December 27, 2018

Awesome job!!! I was ver pleased with the service provided by Victor and the staff. I can say that I would use Lustine again. Maurice Leake Sr More

by Maurice,leake1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Dec 28, 2018 -

Toyota of Woodbridge responded

Thank you for this great review Maurice!

December 26, 2018

Service Advisor kept me advised and made adjustments and apologized for the long wait. Also did not pressure me to get suggested work that I didn't want at the time More

by lindad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harnley
Dec 27, 2018 -

Toyota of Woodbridge responded

Thank you for this great review. We really appreciate you taking the time to share your experience of service center!

December 22, 2018

Bryant Jones was attire professional. Bryant Jones ensured my truck is operating at peak performance. He advised me on the most effective repaiirs needed to get me back on the road. Outsta More

by ToyotaRepair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Dec 26, 2018 -

Toyota of Woodbridge responded

Thank you for this great review! We are so glad we were able to help.

December 22, 2018

Professional and personal service by ByrantJones Bryant always takes care in scheduling and overseeing the service of my two Toyotas. I appreciate his friendly and professional demeanor and wise cou More

by GBK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Jones
Dec 26, 2018 -

Toyota of Woodbridge responded

Thank you for this great rating! We are so glad we were able to help keep you and your Toyota's up and running smoothly!

December 20, 2018

Commenting on the service I received Great service always Alex was a professional representative top notch. Answered all of my question with ease and explained everything that was going More

by SJarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
Dec 21, 2018 -

Toyota of Woodbridge responded

Thank you for the wonderful review! We will make sure our team knows how much you appreciated their help. Thank you for choosing Lustine Toyota!

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