Toyota of Woodbridge

Commitment to the Customer Victor Bassey is the most professional and customer oriented employee at Lustine that I have had the pleasure of working with for many years now. When Victor Bassey is the most professional and customer oriented employee at Lustine that I have had the pleasure of working with for many years now. Whenever I have had an issue with how maintenance was preformed one one of my vehicles Victor ensured that it was corrected and the issue elevated to management. Thank you Victor! More

Memorable experiences John Bandy is very professional always greets with a Big Smile smile and recommends what is the best for a customer and makes every trip to the Dealer John Bandy is very professional always greets with a Big Smile smile and recommends what is the best for a customer and makes every trip to the Dealership memorable. More

Customer Service Be careful when buying a vehicle from here. The sales and finance personnel are liars and crooks . After waiting 2 1/2 hours for the manager from fina Be careful when buying a vehicle from here. The sales and finance personnel are liars and crooks . After waiting 2 1/2 hours for the manager from finance to attend us, all I saw was mad and frustrated customers in the show room. I then realized how unprofessional this dealer is. NOTE SEE OTHER REVIEWS BEFORE BUYING HERE. More

Pathetic service Came here for first service after purchase. Couple of immediate concerns: 1. The web scheduler does not say wait time could be 3 to 4 hours. The acco Came here for first service after purchase. Couple of immediate concerns: 1. The web scheduler does not say wait time could be 3 to 4 hours. The account manager is very unfriendly, when I booked the appointment there were only 2 slots taken and rest of time slots were available. I am told they have a major backlog and wait time could be up to 3 to 4 hours. If they are so busy then the online schedule should reflect that than wasting customers time. 2. I also noticed in once instance that when starting the vehicle and immediately changing the gear the warning symbols went ballistic and the car stalled. The system rebooted eventually and was able to get back to normal operating condition. When asked if it could be diagnosed the service rep tells me to pay 129 upfront and if internal issue then will be covered by warranty otherwise I would end up paying for the diagnosis. This is the service you get after paying a fortune to purchase. 3. I own another ther Toyota and take it to a dealership who has top notch service, never waited for more than 1 hr. 30 mins. In the last five years of services. Ousting Toyota dealership needs to be more transparent in service scheduling like other dealership. I only came here because of their lifetime warranty but which is contingent on getting the services at their dealership only. While that offer and constraint is understandable the service is pathetic. More

Deceptive Sales Practice A senior salesperson, negotiated the deal on behalf of a rooky salesperson. As we approached our final negotiations, he quoted a dealer processing fee A senior salesperson, negotiated the deal on behalf of a rooky salesperson. As we approached our final negotiations, he quoted a dealer processing fee of approximately $1,300. As I had shopped other Toyota dealerships, I had already been quoted dealer processing fees of around $800. I questioned his processing fees as they were significantly higher than others, and he indicated that dealer processing fees vary. I could not dispute his statement at that point, as I did not know if that was the case. We finally negotiated a price of approximately $37,200.00, before taxes at dealer processing fees. Including the $1,300 in processing fees, taxes,etc. the total price of the purchase was $41,362.08. I signed an informal paper with the breakout of costs, totaling $$41,362.08. Interesting enough, the financing representative, started with the final price of$41,362.08. He then proceeded to prepare the paperwork, which arrived at a net balance due of $41,362.08. I signed the paperwork. I am somewhat disappointed in myself that I did not detect the discrepancy before I signed the paperwork No doubt, the sales team bets on the fact that as long as the bottom line ties out, the customer will overlook the details due to the excitement of a customer purchasing a new car. After the fact I realized the breakdown of the costs had changed. The processing costs on the final contract was no longer $1,300, in was now $799, in line with the processing fees listed on the Toyota.com website. The salesman simply inflated the cost of dealer processing fees and deflated the final sales price during the negotiations, then shifted the additional $500 ($1,300 - $800 = $500) back to the finally negotiated price, for purposes of appearing as if the price of the car was $500 lower. I will never accept deceptive sales tactics. I would likely have still purchased the Highlander, even if the price was $500 higher, but I value truth and honest sales tactics above all. It is my hope that Toyota, the corporation, does not condone such actions by its dealerships. I must mention that I left message for the General Manager of Lustine Toyota on, Saturday. October 20th, at 9 a.m. I’ve yet to receive a return call. I did get a phone call from my “green” salesman, based upon my review on the Toyota Corporation website. I asked that the General Manager contact me…..again, no call. I have contacted Toyota Corporation customer service, who reached out to the dealership. The dealership replied to Toyota Corporation that they had spoken to me and resolved our issues. That is not true. I have not heard from the dealership. I called Toyota Corporation again on Wednesday, October 1st, and they show little regard to my issues and made no attempt to explain to me what their corrective measures toward the dealership would be. Toyota Corporation needs to understand that the dealership is the face of their business. To not show a customer any consideration when they reach out regarding deceptive sales practices tells me I am not a valued customer. If Lustine Toyota have a reasonable explanation for what they’d done, they would not have ignored my calls and lied to the corporation about contacting me. They have no excuse and they know they were deceitful, and now that they are caught, there is nothing to say. I am absolutely sure that they are aware of their salesmen’s practices and condone such behavior. As much as I love Toyota cars, I will never by another and will advise my friends and family not to patronize Toyota and particularly Lustine Toyota, until they admit to their deceptive practices, return my $500, and change their ways. More

Frauds This was the worst experience I have ever had. If you want to safe your money, do not buy or make any deals with Lustin Toyota in Woodbridge VA. This was the worst experience I have ever had. If you want to safe your money, do not buy or make any deals with Lustin Toyota in Woodbridge VA. More

2018rav4 I had a great experience. I felt at home and most importantly I felt assured that I was being treated like a guest. Highly recommend this dealership. I had a great experience. I felt at home and most importantly I felt assured that I was being treated like a guest. Highly recommend this dealership. More

New Purchase Awesome! Charles Mensah and Harry Jaisingh are amazing. Charles is a very knowledgeable and professional sales person. It was a pleasure to do busines Awesome! Charles Mensah and Harry Jaisingh are amazing. Charles is a very knowledgeable and professional sales person. It was a pleasure to do business with him. Harry Jaisingh is unbelievable. His vast understanding and knowledge of finance is absolutely mind boggling. His witty humor made me very comfortable throughout my purchase. Good job guys!!!!!! More

Very good sales people and honest Good sales people working there and honest ! Good price and best deal in the area The sale guy who I was working with during my purchase was very pr Good sales people working there and honest ! Good price and best deal in the area The sale guy who I was working with during my purchase was very professional and friendly More

Beyond expectations!! Adonis, our salesperson was really helpful as well as Karla at the Financial departament. Very happy with their service.!! I Highly Recommend them Adonis, our salesperson was really helpful as well as Karla at the Financial departament. Very happy with their service.!! I Highly Recommend them if you go to Lustin Toyota in woodbridge. More