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Lustine Toyota - Service Center

Woodbridge, VA

4.5
816 Reviews

816 Reviews of Lustine Toyota - Service Center

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June 28, 2023

It was the first time I visited the dealer but it was a pleasure the tension I received from Roger was Exelent, very Profecional Service More

by Jesuszepeda1972
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roger
Jun 28, 2023 -

Toyota of Woodbridge responded

Thank you for the great review! We're glad to hear that your first visit to Toyota of Woodbridge was a pleasant one and that Roger provided professional service. We appreciate your support and hope to see you again in the future!

June 23, 2023

Excelente atencion por parte del Señor Hugo. El tiempo de espera fue muy poca.Gracias More

by Yanirabautista
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hugo
Jun 23, 2023 -

Toyota of Woodbridge responded

¡Gracias! Nos alegra saber que recibiste excelente servicio por parte del Señor Hugo. ¡Agradecemos tu recomendación y te deseamos muchas bendiciones!

June 22, 2023

New ownership is more responsive and staff all seemed focus on being courteous and providing good service More

by mitnewob
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brad ( Service Writer)
Jun 23, 2023 -

Toyota of Woodbridge responded

We're so glad to hear that you've noticed a positive change in our service at Toyota of Woodbridge! Thank you for taking the time to leave us a great review. We appreciate your support and look forward to serving you again in the future! - Toyota of Woodbridge

June 20, 2023

I alway ask for Service Manager Victor Bassey and Service Technician Lee when i bring my car in for service. They are superb. More

by Fahyjoj
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Jun 21, 2023 -

Toyota of Woodbridge responded

Thank you for the great review! We're so glad to hear that Victor and Lee provided superb service during your visit. We appreciate your loyalty to Toyota of Woodbridge, and we look forward to serving you again in the future!

June 14, 2023

Convenient to home and work. Shuttle available. Prices a little high. Paid more than the estimate. More

by Ddnln69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo, Chrissy Cokinos
Jun 15, 2023 -

Toyota of Woodbridge responded

Thank you for taking the time to leave us a review. We appreciate your honest feedback and hope you won't hesitate to reach out if we can be of service again in the future! - The Toyota of Woodbridge Team

June 14, 2023

As of now I received this survey I am still at the dealership. It has been more that 2 hours to be exact 2hrs and 22 minutes still counting. Just for regular service. I think if I go to Jiffy Lube wil More

by Sangoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deepak Ahuja
Jun 15, 2023 -

Toyota of Woodbridge responded

Sangoma, I apologize for the extended wait time you experienced during your service visit. It certainly shouldn't take that long for a regular service, and I understand how frustrating it can be. I appreciate your kind words about our concierge person and their communication. Your feedback helps us identify areas of improvement, and we would like to discuss this matter further with you. Thank you, David Slebodnick - General Manager - 703-494-1800

June 13, 2023

As everService excellent as the first day I got my first vehicle more powe to all the Toyota especially the people giving their optimum service to have Toyota live up its name Nino introduce me to Toyota More

by mimosa_pudica2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deeppak
Jun 14, 2023 -

Toyota of Woodbridge responded

We appreciate your kind words and thank you for choosing Toyota of Woodbridge to help meet all of your vehicle needs. It's heartwarming to know that Nino, Nadir, Mensah, Ali, BB, and Mr. Deep provided excellent service throughout your various purchases with us over the years. Our team is proud to have earned your trust and we look forward to continuing our relationship in the future! Thank you!

June 08, 2023

My service advisor, Michael Nelson was excellent. He got my appointment set on the day and time that worked best for me. After the work was completed, he explained what the mechanic did and also let More

by sroxfordjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten, Robbie, in Parts.
Jun 08, 2023 -

Toyota of Woodbridge responded

We're thrilled to hear about your experience with Michael Nelson, our service advisor here at Toyota of Woodbridge. We're delighted he was able to assist you and provide you with excellent customer service. Thank you for taking the time to share your positive feedback!

June 07, 2023

The service was excellent, The Service advisor was very professional and kept me informed. My vehicle was completed in a timely manner to my satisfaction!! More

by kroliver1282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Jun 08, 2023 -

Toyota of Woodbridge responded

We're thrilled to hear that our team at Toyota of Woodbridge provided you with excellent service! Thanks for trusting us with your vehicle and please don't hesitate to reach out if we can assist you with any future automotive needs!

May 27, 2023

They did a good job. Car runs very well. Solved question of oil leak. OK More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
May 30, 2023 -

Toyota of Woodbridge responded

Thank you for sharing your review, Pat! We look forward to seeing you next time at Toyota of Woodbridge!

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