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Lustine Toyota - Service Center

Woodbridge, VA

4.5
816 Reviews

816 Reviews of Lustine Toyota - Service Center

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May 06, 2023

Margaret was so great at handling customer like me as deaf customer. She did very good at communication like explaining what’s going on with my suv and understood very well. Next service, I would go to h More

by Dierdreperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret L.
May 09, 2023 -

Toyota of Woodbridge responded

We are so happy to hear that Margaret provided exceptional customer service during your recent visit to Toyota of Woodbridge! We pride ourselves on being knowledgeable and communicative with all of our customers, and we're glad we hit the mark this time. Thank you!

May 02, 2023

Hugo was awesome and explained everything well. Only issue I have was my appointment was at 7am and the car wasn’t done till 11:30. Good thing It was day off More

by LordCamry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
May 04, 2023 -

Toyota of Woodbridge responded

Hugo was glad to be of service and ensure everything was as transparent as possible. While we apologize that your appointment was extended beyond the original time and appreciate your patience with us. We look forward to seeing you again and encourage you to reach out if you have any concerns to share. Thank you! - Toyota of Woodbridge

May 02, 2023

Their service is excellent and customer handling is perfect and on time . Please keep it up More

by mekdesm2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo cajina
May 04, 2023 -

Toyota of Woodbridge responded

Thank you for your kind feedback and shoutout to our team! We'll continue working hard to earn your business and look forward to your next visit! Thank you! - Toyota of Woodbridge

April 28, 2023

Excellent customer service always. Thanks to my Service provider Victor Bassey, and the Toyota Family for providing excellent service always, putting clients first. 5 STARS ⭐️ Always! More

by Shellyleake4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All Staff, Victor Bassey, Chrissy Cokinos, Amber Relyea
May 01, 2023 -

Toyota of Woodbridge responded

We're thrilled to see your glowing recommendation for Toyota of Woodbridge, Shelly! It's fantastic to hear that Victor and our team provided excellent service! Thanks for your loyalty!

April 27, 2023

Margaret is a very personable, knowledgeable and professional manager. She was a pleasure to work with. Thank you for an excellent experience. More

by jamesp1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Lawson
May 01, 2023 -

Toyota of Woodbridge responded

Margaret is a true asset to our team here at Toyota of Woodbridge and we're happy to hear she provided you with an excellent experience! Your recommendation and five-star rating mean everything to us! Thank you for being our customer!

April 23, 2023

Great job Great attendant Hugo Cajina do a very good job. He is very profesional . More

by William Zaldivar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Cajina
Apr 25, 2023 -

Toyota of Woodbridge responded

We appreciate your five-star rating for Hugo and Toyota of Woodbridge, William! We hope to see you again! Thank you!

April 18, 2023

I had to drive around 50 minutes from my house but I don’t regret. Was excellent service with nice and very professional staff. More

by The Douglas’s.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard verdugo and Enrique Marquez 5 stars.
Apr 19, 2023 -

Toyota of Woodbridge responded

We are grateful to you for driving so far to work with our team! We hope that you continue to enjoy your vehicle and look forward to seeing you next time! Thank you! - Toyota of Woodbridge

April 16, 2023

I appreciate the continued professional service that this dealership has always provided me from purchase, maintenance & service, shuttle service and customer service. Keep up the great work. Thank you! More

by travis.oselmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deepak (5 Stars) ?????????? in the Service Department.
Apr 18, 2023 -

Toyota of Woodbridge responded

Thank you for trusting the Toyota of Woodbridge team with your automotive needs, Travis! It's our privilege to serve you and we look forward to seeing you at your next visit!

April 14, 2023

VERY IMPERSONAL, DID NOT EXPLAIN PROBLEMS, SENT TEXT & I WAS SITTING IN WAITING ROOM. TERRIBLE SERVICE! More

by Old lady
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Nelson
Apr 17, 2023 -

Toyota of Woodbridge responded

We're sorry you were disappointed with your experience. We take pride in providing personalized and informative service to all of our guests, and it sounds like we may have missed the mark. We would like the opportunity to make things right and address your concerns directly. Please give us a call at your earliest convenience. Thank you. David Slebodnick - General Manager - 7034941800

April 14, 2023

Disorganized, not customer oriented. They don't listen. Performed services not requested by client. Need improvement More

by Tacoma64
Recommend Dealer
No
Employees Worked With
Victor Bassey
Apr 17, 2023 -

Toyota of Woodbridge responded

Hello - we're sorry to read of your concerns and would like the opportunity to discuss this situation with you further. Thank you, David Slebodnick - General Manager - 7034941800

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