Back

Lustine Toyota - Service Center

Woodbridge, VA

4.5
816 Reviews

816 Reviews of Lustine Toyota - Service Center

Sort by
April 10, 2023

Service rep. Seem to care. Very knowledgeable about the product and seem to care abouy how i feel. More

by Biglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Apr 13, 2023 -

Toyota of Woodbridge responded

We really appreciate you taking the time to leave Toyota of Woodbridge this awesome review, thank you!

April 07, 2023

I purchased my Toyota 4Runner at Lustine/now Toyota of Woodbridge in 2012 and have had had a great 10-year relationship with them. Victor Bassey, my service manager, is the best that I have ever worked wi More

by PFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Apr 13, 2023 -

Toyota of Woodbridge responded

Thank you for continuing to trust Victor & the Toyota of Woodbridge team with your business! We're truly grateful for all of your support and look forward to seeing you next time!

April 07, 2023

Very friendly staff. They listen to my concerns. Very competent technicians. With appointments that accommodate any schedule. More

by Terry Ware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Apr 13, 2023 -

Toyota of Woodbridge responded

Terry, thank you for trusting the Toyota of Woodbridge team with your service needs! We appreciate your support and look forward to seeing you next time!

April 05, 2023

Richard Verdugo took very good care of my 2005 Highlander, as usual. He and the techs there are very thorough and professional. More

by galllatin1976
Recommend Dealer
Yes
Employees Worked With
Richard Verdugo
Apr 06, 2023 -

Toyota of Woodbridge responded

Thank you for trusting Richard & the Toyota of Woodbridge team with the care of your Highlander! We appreciate your business, as well as your kind review, and look forward to seeing you next time!

March 31, 2023

Victor at the service department was very professional and handled everything in timely manner. Great addition to your dealership! More

by Pc
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Apr 04, 2023 -

Toyota of Woodbridge responded

We're so glad to hear it! Thank you so much for trusting us to care for your car! We look forward to providing the same level of five-star service next time! Thank you! - Toyota of Woodbridge

March 29, 2023

Margaret was her usual professional courteous friendly self. Very informative listened to my concerns. Made recommendations that suit my needs. The technician Zach was incredible and my wait time on time. More

by cjohns0202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret, Michael, and Zach
Mar 30, 2023 -

Toyota of Woodbridge responded

We couldn't be happier to see that Margaret and Zach could make this a great experience for you, Charlotte! Thank you for being part of the Toyota of Woodbridge family!

March 29, 2023

I have been using this dealership for the last 20 years. I am Very happy. More

by Mshaden
Recommend Dealer
Yes
Employees Worked With
Michael Nelson
Mar 31, 2023 -

Toyota of Woodbridge responded

Thank you for being a part of the Toyota of Woodbridge family! We're truly grateful for all of your support over the past 20 years and look forward to serving you for many more. Take care!

March 28, 2023

Service no good The fixed one part And make wrong Ather part The answer is not my propplem More

by amirkalakani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Depak , Victor Bassey, Chrissy Cokinos
Mar 29, 2023 -

Toyota of Woodbridge responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, David Slebodnick - General Manager - 7034941800

March 26, 2023

Good experience, the service attendant was courteous and serviceable.he answered all my questions and didn’t d what I asked him to do More

by Alordsmat
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name, Victor Bassey, Chrissy Cokinos
Mar 28, 2023 -

Toyota of Woodbridge responded

Thank you for sharing your experience! We're so glad our team was able to answer all your questions and we hope to see you again next time here at Toyota of Woodbridge!

March 26, 2023

I felt they were dishonest at this dealership. I was told that I need to fix a seal on the timing belt had a leakage. Then I took it to another mechanic, and I was told that that was not true. I w More

by Simmbo43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micheal Nelson
Mar 27, 2023 -

Toyota of Woodbridge responded

Thank you for reaching out. This is certainly not the impression we want to leave our customers with and I would like the opportunity to discuss these concerns with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, David Slebodnick - General Manager - 7034941800

...
15
...