Lustine Toyota - Service Center

The service was great and the associate I met with was very helpful throughout the process. very helpful throughout the process. More

Staff, professional. Explained all aspects of work, cost, and estimate wait time. Good job. Everyone. Explained all aspects of work, cost, and estimate wait time. Good job. Everyone. More

I was charged $120 for an oil change and told it was due to a change in ownership. Extremely disappointing considering one of the stipulations the previous dealer offered me to buy my car from them was “Aut to a change in ownership. Extremely disappointing considering one of the stipulations the previous dealer offered me to buy my car from them was “Auto for Life,” which includes free oil changes for a lifetime warranty. I was told my warranty was expired and that the new ownership voided all past agreements. If that’s true, then that’s really poor customer service and leaves a bad first impression. This is the first and last time I will take my car there to be serviced. I’m sure when Ourisman bought Lustine, they paid for the list of existing clients, therefore you would think they would uphold agreements with existing clients. Well they just lost one, and I have no doubt they lose many more since Lustine used to charge $59.99 for oil changes anyway when I used pay for that service with my old car. If you have the money and don’t mind being overcharged, by all means go there. Otherwise, save your time and your money and visit Priority Toyota in Springfield or any other of the numerous auto shops of Route 1 for a better price. More

I have purchased 4 SUV's from Lustine since 1999 and got them all serviced at Lustine who's service department is second to none !!! them all serviced at Lustine who's service department is second to none !!! More

Always have a pleasant experience with Lustine toyota.I Always have a pleasant experience with Lustine toyota. I recommend it to my friends and family. The service department is always so courteous. Than Always have a pleasant experience with Lustine toyota. I recommend it to my friends and family. The service department is always so courteous. Thank you More

I have been doing business with Lustine for a number of years, always great service. years, always great service. More

Professional and thorough. Appreciate how they provide a maintenance status of the vehicle’s systems. Have been coming here ever since moving to Virginia and will keep coming back based on services provide maintenance status of the vehicle’s systems. Have been coming here ever since moving to Virginia and will keep coming back based on services provided. More

Doug did a great job taking care of the maintenance and letting me know what to look out for in the near future as far a routine maintenance for my car. letting me know what to look out for in the near future as far a routine maintenance for my car. More

Good experience. Doug Canty is a very good service advisor and kept me informed during the entirety of my visit. Really can't think how to improve the experience. Roger Claussen advisor and kept me informed during the entirety of my visit. Really can't think how to improve the experience. Roger Claussen More