Lustine Toyota - Service Center
Woodbridge, VA
816 Reviews of Lustine Toyota - Service Center
Normally excellent service, quick and informative. My only problem with my last visit was that I had to wait for more than 3 hours. If I'd known in advance how long it would take, I would have requested only problem with my last visit was that I had to wait for more than 3 hours. If I'd known in advance how long it would take, I would have requested a loan vehicle to do something else instead of waiting there. However, I normally don't have to wait more than 1 and 1/2 hours. More
Quality of work is good, I always think the prices are too high, but sometimes you get what you pay for. I’ve taken my car to other places and continue to have problems. too high, but sometimes you get what you pay for. I’ve taken my car to other places and continue to have problems. More
Excellent customer service from J. Rodrigeuz, and other staff members .. Every one professional. . and courteous. Need to do away with 25 words and you may have more reviiews. staff members .. Every one professional. . and courteous. Need to do away with 25 words and you may have more reviiews. More
Mr. Alexander Garcia took the time to help verify my warranty coverage prior to my arrival at Lustine Toyota. He personally called me to review this information and other vehicle information as well. Ha warranty coverage prior to my arrival at Lustine Toyota. He personally called me to review this information and other vehicle information as well. Having this insight prior to arrival was helpful. Once I arrived on site, Mr. Garcia provided great customer service and an accurate estimate of my anticipated wait time. I appreciate the honesty and transparency provided to me during my visit. More
This Service appointment was for my routine vehicle inspection and oil change. As always the Staff was professional, courteous and I was on the road in less than an hour. inspection and oil change. As always the Staff was professional, courteous and I was on the road in less than an hour. More
Excellent customer service. Prompt service, and detailed reports. Why does this have to be 25 words? There isnt much to talk about. The service is always great. reports. Why does this have to be 25 words? There isnt much to talk about. The service is always great. More
My service rep Barry Basson has been great, and always looks after taking care of all my car service needs in the time requested, always done on time . looks after taking care of all my car service needs in the time requested, always done on time . More
The Customer Service at the service center was superb, Mr. Victor was great; he explained every possible issue to my car. I appreciate his explanation and offer to re-schedule the repair with him at my co Mr. Victor was great; he explained every possible issue to my car. I appreciate his explanation and offer to re-schedule the repair with him at my convenient schedule. More
Been using Lustine to service my two vehicles for years. I always use Alex Garcia as my service manager. He provides excellent communication and handles the services well. I get a fair recommendation of I always use Alex Garcia as my service manager. He provides excellent communication and handles the services well. I get a fair recommendation of what needs to be done now and in the future. He does a great job answering my questions about what is being performed. More